Today we talk about the most common Verismo problems and possible solutions.
Verismo doesn’t make hot coffee
Make sure to always run the rinse cycle first. Rinse cycle is necessary to make sure that machine is properly heated, but it also helps keep your machine clean. Don’t forget that Verismo brewing temperature is somewhere around 175 – 180 °F, which is a little under an optimal brewing temperature of 195 – 205°F degrees. How to make the coffee a bit hotter? You can run one brew cycle without inserting the pod to preheat the machine really well and then make the coffee. You can also rinse your mug with hot water before you brew the coffee. If the mug is already warm it will not steal as much heat from the coffee.
Brand new Verismo not working, water won’t come out
The machine needs some time to get ready and start dispensing the water. If you’re sure you’ve done everything correctly and you followed the setup instructions from your manual, but nothing happens not even after 2, 3 minutes, then something is wrong with the machine. Few of my readers have had the “not dispensing water” problem with their brand new machines. Melanie called support, and they recommended to pump top stainless steel handle up and down about 20-30 times because machines are sometimes ‘stiff’ when they are new and have to be broken in a bit. Her machine worked ok after this. Jim got a replacement machine at the end. Adam too. Maybe you can try the handle trick or you can call Starbucks customer service: 1-800-334-5553 and 1-877-421-9062 right away to get instructions.
Verismo button flashes red?
If you have Verismo V and the brewed button blinks red during drink preparation, you need to descale the brewer. But, that’s only if you’re using the Verismo V model.
On older Verismo models (580, 583 and 600) the red blinking button is a protection from overheating. If the rinse button is blinking red and hot water button is blinking green then that’s the reason. This normally lasts for about 60 seconds and after that, the machine should turn on back again automatically (all lights will go green again). This can happen when the brewer is used a lot, so keeps the machine safe from overheating. You don’t need to descale the brewer.
If the brewed button on your Verismo V blinks red permanently and quickly, and won’t stop even though you descaled your machine you will need to contact Starbucks Customer service at 1-800-334-5553.
Verismo smells like sour milk
After some time, your Verismo machine can develop sour smell because of the milk pods. With espresso machines, it’s really important to clean all the parts that come in contact with milk, after each use. The problem with Verismo is that milk goes through an entire unit and you simply can’t clean it properly. Starbucks recommends you rinse the machine after brewing a milk pod, but this isn’t enough.
So, prevention is really important here. Because once that spoiled milk smell develops it’s almost impossible to get it out. That’s why I suggest avoiding using milk pods in your machine from the start, if possible. Spend your money on coffee pods instead and use real milk! Espresso tastes so much better with fresh milk and your machine will last longer. And will smell so much better. When using fresh milk, use after you’re done with brewing and pour milk directly into the cup. Do not use milk in the Verismo water reservoir because this can damage the machine.
If the smell has already developed, you can try cleaning your machine with special dairy cleaning solution like Rinza. It’s for use on steam wands and milk frothers (not really for use on internal parts of the brewer, so please use at your own risk), but I’m sure it can help clean the milk protein build-ups and I honestly doubt it will do any damage.
How to clean Verismo with Rinza: pour 1 oz Rinza and 16 oz water in the tank, and place the tank in its place. Run milk button twice. Let the brewer sit for 15 – 20 minutes, then press milk button again until the tank is empty. Remove the tank, rinse it well and fill with fresh water only. Put it back and repeat the rinsing process until empty. Do this twice. Note: You need to rinse and discard 1/2 reservoir of cleaning solution + water. Then rinse and discard 2 full reservoirs of fresh water. Don’t forget to always keep a handle closed while rinsing.
Verismo doesn’t puncture the pod, only water comes out
Sometimes the machine can just send the pod into the bin without puncturing it. This usually happens for no reason and you don’t have to worry a lot.
First, check to see if the pod is stuck in the machine or it went to the bin. If it’s still in the machine, lift the handle to send the pod to the bin. Take out the drip tray and the bin, get the unused pod out and empty the bin before brewing the pod again. Also, try this fix before brewing: pump the handle up and down about 20 times. Make sure to lift the handle all the way back so it is at a 90 degree angle to the machine before you insert the pod. Insert the pod and slowly and firmly close the handle and try brewing the pod again. This should normally help. If it doesn’t or it’s happening over and over again, the machine simply won’t brew or it keeps sending pods into the bin without brewing, I suggest to call Starbucks customer service.
Verismo pod is stuck in the machine
First, unplug the machine. Then take out and empty the used pod bin (a full pod bin can sometimes cause this) then try closing the handle once again. If the pod is stuck in the pod opening, try pulling it or losing it out with light pressure. There are 4 needles inside so please don’t use your fingers, but some tool like a paper clip or a knife. If that doesn’t work then it’s best to call Starbucks customer service.
Verismo handle won’t close or won’t stay down
Please check the used pod bin and make sure it’s empty, then try closing the handle once again. A full bin can sometimes be the reason. If the bin is empty but the handle still won’t close, you need to check if the pod is stuck in the machine. First, unplug the machine, then take out the bin and check from the top and bottom side of the pod opening. If there’s a pod inside, try pulling it or losing it out with light pressure. There are 4 needles inside so please don’t use your fingers, but some tool like a paper clip or a knife. You can also try this fix: lift the handle all the way back (don’t insert the pod) to make sure it’s in the place and aligned properly then firmly close the handle. If the bin is empty and there’s no pod in the machine, but the handle still won’t stay closed after this, please contact Starbucks customer service.
Support
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Starbucks Customer Service for further assistance. Customer service help is available Monday – Friday, 6 a.m. – 3 p.m., at 1-800-334-5553.
CLEANING
Keeping your machine is important. Here’s a step-by-step guide on how to clean Starbucks Verismo machine.
UPDATE
Starbucks has discontinued all Verismo models (583, 600 and Verismo V). Verismo pods are still available for purchase at select retailers and Amazon.
If you have a question about the Verismo system or you need help, Starbucks Customer Service is available at 1-800-334-5553.
Verismo compatible pods: If you’re looking for Verismo pods alternative, the CBTL pods will work with your Verismo machine. There are also really cheap Italian coffee capsules($0.44 per pod) which also work with Verismo.
Want to upgrade? If you only drink Starbucks coffee, Starbucks now makes Nespresso pods for Nespresso OriginalLine espresso machines. If you don’t necessarily drink only Starbucks espresso and you want a machine that can do both, coffee and espresso just like your Verismo, there’s Nespresso Vertuo Line system.
Different from the Original line which only makes espresso, Vertuoline can make coffee and espresso. Vertuoline espresso pods are even cheaper than Verismo pods ($1.10 for coffee, $0.85 for espresso). The Vertuoline bundle (machine and milk frother) normally retails for $249.99, but you can usually get it on sale on Amazon. Here you can read my Nespresso Vertuoline review. Plus, all Nespresso pods are recyclable.
Michael
Is there a way to adjust volume to get a full cup?
This machine makes half cup or so every time.
Robert Fox
I have a Verismo 600. Sometimes a pod is a very slow delivery and when finished the handle is very hard to lift. At times I can hear pressure bleeding off. Seems to be happening more frequently. Any ideas.
Katie
Were you able to fix this? I’m having the same problem… it doesn’t brew a full cup of coffee
Rob Olson
Same issue. I’ve tried several machines and they all do the same thing. I’m convinced it’s the pods not the machine. Some pods work great, and others are just a battle. Probably a bad design. Very frustrating.
Steffani Krause
My Verismo is no longer working. It sat unused for about 6 months. I tried to do the rinse cycle however it is not pulling water from the water tank. I work during the day so I’m unable to call during your business hours. Is there an email?
Danijela
Hi Steffani, coffeestylish.com is a personal blog, but I found an email address for you. You can send an email to verismocare.us@starbucks.com. I hope this helps!
Megan Clerk
Hi, Steffani. I hope that you haven’t gotten rid of your Verismo machine yet. While a machine sits unused for a while, it loses its ability to pull water and I don’t know why. The only way to get it working again is to fill your water tank and work on pulling water until it comes out by pressing the espresso (small cup) button. This happened to me and it took me a good half hour to 45 minutes.
Maria
I have a Verismo V. Handle does not want to open all the way. I would appreciate help in fixing it do I can continue enjoying my machine.
Thanks
MaggieM
Danijela
Hi Maggie, please try removing the drip tray and the pod bin to make sure the pod bin is not full, and also check if there is no pod stuck from the bottom side. Try to wiggle the handle while opening it to see if it’s seated properly. If everything seems fine but you still can’t open the handle, please call Starbucks customer service at 1-800-334-5553 and 1-877-421-9062.
Courtney brown
I have a Verismo. And the grey pod lid is not able to close. And I just want to know how to go about getting it fix.
Danijela
Hi Courtney, please make sure the pod bin is empty, this can sometimes cause problems with the handle. Make sure there is no pod stuck in the machine and also try this fix: lift the handle all the way back (don’t insert the pod) to make sure it’s in the place and aligned properly then firmly close the handle.
Susan
I have a Verismo 580. Lately it hasn’t been pulling a full 1 oz shot of espresso. Sometimes the rest of the shot ends up in the overflow tank with the used pods. How do I remedy this?
Danijela
Hi Susan, you can try this fix: open the handle and push it all the way back (even beyond the point of the initial tension when you would normally stop). This should reset the handle in the correct place and make sure it’s properly aligned. If the handle is stuck inside the water can leak. Please also check the valve at the bottom of the water reservoir to make sure it’s not clogged and try cleaning it a bit. I would also try descaling the machine.
If this doesn’t help, there is a chance that the hose or some valve in the machine is damaged and I recommend calling Starbucks Customer Service at 1-800-334-5553 and 1-877-421-9062. I hope this helps!
Susan
Hi the handle won’t go back any further it hits the case of the machine! I forced it lightly and now it doesn’t look like it closes all of the way. Is that how it is supposed to be?
Danijela
That’s correct, the handle can’t go all the way back but just slightly, but this light pressure on the handle usually helps. I’m so sorry this didn’t work! This fix usually helps when the handle is not aligned properly, when it won’t close, won’t stay down or when the water leaks in the pod holder. There must be something wrong with the handle on the inside, maybe a spring is broken or it came off and that’s what caused the problem with brewing partial cups. The handle should stay down when you insert the pod and close the handle. Have you been able to brew the coffee?
Suzy
The handle on my machine is stuck, I can’t open it. There is no pod inside.
Danijela
Hi Suzy, please try removing the drip tray and the pod bin to make sure the pod bin is not full, and also check if there is no pod stuck from the bottom side. Try to wiggle the handle while opening it to see if it’s seated properly. If everything seems fine but you still can’t open the handle, please call Starbucks customer service at 1-800-334-5553 and 1-877-421-9062.
Brittany
I can’t get my machine to work. Water keeps coming out of the bottom of it no matter what I’ve tried.
Danijela
Hi Brittany, please remove the pod bin and check to make sure the pod is not stuck in the machine. Next, lift the handle all the way back (don’t insert the pod) to make sure it’s in the place and aligned properly then firmly close the handle. If the handle is stuck inside the water can leak. Please also check the valve at the bottom of the water reservoir to make sure it’s not clogged and try cleaning it a bit.
If this nothing helps, there is a chance that the hose or some valve in the machine might be damaged and I recommend to call Starbucks Customer Service at 1-800-334-5553 and 1-877-421-9062.
Brittany
No pod stuck. There had been one slightly stuck after moving, but it came out. None in the basket to empty. None where pods go. Am I missing something to take out to check?
Danijela
I am sorry to hear that Brittany. If the handle is working properly, the drip tray and the pod bin are empty and it still leaks, there is probably something wrong with the valve, pump or a hose inside the machine. Please call Starbucks customer service at 1-800-334-5553 and 1-877-421-9062 to help you with troubleshooting. You can try descaling your machine to make sure it’s not clogged, but I think it’s better to first call customer service. Good luck!
Brittany P
Well I called and she told me there’s no way for them to help me with this problem.
Brittany P
It was not an easy thing to do, but I took the machine apart. 2 of the black plastic hose connectors are completely broken. Where can I find replacement pieces for this? I haven’t been successful with finding any. Thank you!
Danijela
I’m sorry that you didn’t have more luck with Customer service representative. Unfortunately, the parts are really hard to find. You can sometimes find them on eBay, but I checked there for you and couldn’t find it.
Honestly, there’s not much you can do. You can either put everything back and call Customer Service again, just saying the machine is leaking from the bottom and ask them to service your machine. Maybe you’ll have more luck with a different representative. But check if there will be any additional charges, especially if it’s not under warranty anymore. Or, you can watch Ebay until someone list the part.
You might also want to check at your local hardware store, maybe they can find a similar part that you can use as a replacement.
Brittany
Thanks! Since warranty was up in Dec nothing they could do. Trying to glue the parts together and see what happens.
Brittany
She also wouldn’t help me with anything other than look up the manual online for setting it up like when I first got the machine to try to reset it which I had already done.
cathy
good day.. i am from korea and i want to buy a verismo on amazon site, but i’m wondering if the machine won’t working could it be possible to fix the coffee costumer service (not starbucks costumer service)
Danijela
Hi Cathy,
it’s best to contact Starbucks customer service at verismocare.us@starbucks.com and ask if they have authorized service in Korea. You may also send a message to Amazon seller and check their terms, or check at your local service if they previously worked with Verismo machines. Good luck!
Tia LInk
So, my machine is filling up the pod collector with water instead of the coffee cup. I’ve tried descaling but it’s doing the same thing. Any suggestions?
Danijela
Hi Tia, please remove the pod bin and check to make sure the pod is not stuck in the machine. Next, lift the handle all the way back (don’t insert the pod) to make sure it’s in the place and aligned properly then firmly close the handle. If the handle is stuck inside the water can leak. Please also check the valve at the bottom of the water reservoir to make sure it’s not clogged and try cleaning it a bit. If this doesn’t help, there is a chance that the hose or some valve in the machine might be damaged and I recommend to call Starbucks Customer Service at 1-800-334-5553 and 1-877-421-9062.
Kelsi Ann Taylor
Hi so my Verismo was blinking red so we did a rescaling and it still blinked red while brewing or anything else. Now today when I went to turn it on it kept blinking the brewed button and it keeps running through the whole water container but it’s comimg out cold. When I try to hit the power button or any other button it’s just flashing the brewer button and won’t stop unless you unplug it.
Danijela
Hi Kelsi, you will need to call Starbucks customer service to help you troubleshoot your machine. Do you have the old model or new Verismo V?! If you have Verismo V, you did exactly what’s recommended and that’s descaling your machine. If you have an older model the blinking red light is actually a protection from overheating. When this happens you need to let the machine cool for one or two minutes until it stops blinking and then you can make the coffee again. I am worried about the fact that it now won’t stop dispensing cold water and stop blinking so there is a chance that heating element is damaged. You can try this: plug in the machine, and let it sit for 10 minutes without pressing any buttons just to see if it the buttons will turn solid again. If it doesn’t work, please call Starbucks customer service at 1-800-334-5553 and 1-877-421-9062.
Karen
Did you ever resolve this issue? Mine is doing it now. Thanks
Maribel
Same thing with mine
Thomas Fizet
Hi. I have one of the original machines that my son bought gave as a gift when he worked for Starbucks.
I didn’t use it much last year, but it works ok except when I use a coffee pod, and it runs really slow. I’ve cleaned it several time but hasn’t changed the coffee flow any. Is it possible for me to take it apart and clean the pod mechanism and filter line?
Barrett Shaw
I haven’t used my Verismo 580 in a while. I tried using it again today and it’s not working. It makes the brewing sounds, but nothing dispenses. I have three solid green lights, and no matter which one I push, nothing happens other than the brewing sounds.
Danijela
I’m sorry that you’re having issues with your machine. Try to pump top stainless steel handle up and down about 20-30 times. The machine can become ‘stiff’ when not used and have to be broken in a bit. This might help. If this doesn’t work, please call Starbucks Customer Service (available Monday – Friday, 6 a.m. – 3 p.m. , at 1-800-334-5553 and 1-877-421-9062). Thanks for stopping by and let me know if you need anything else.
Karen Harrison
I have had two verisimo 580 break and unfortunately don’t have a receipt for either one. I am too disgusted. Does anyone know how the prongs should be aligned? I had a difficult time on one machine close in the lever. I didn’t force it. After that is stop dripping properly. Anyone know???
Danijela
Hi Karen,
please make sure the pod bin is empty. This can sometimes cause problems with the handle. Make sure there is no pod stuck in the machine and also try this fix: lift the handle all the way back (don’t insert the pod) to make sure it’s in the place and aligned properly then firmly close the handle. If everything looks fine, and the pod bin is empty you can insert the pod and make the coffee. This is how the pod should be aligned.
Also, if the machine is not brewing properly, you might want to try cleaning and descaling your machine, this can also help.
Chuck Klein
My daughter gave me her Verismo 580 which was hardly used. I filled the water, and attempted to clean the system as per the quick start guide. The buttons flash, I push the espresso button to start the water flow – nothing! after a few seconds all three lights come on.
Can you help?
Danijela
Hi Chuck, I’m sorry that you’re having issues with your machine. When you turn the machine on, the buttons should start blinking and the machine will start to heat up. Wait until the buttons stop blinking and only the top espresso button turns solid green. You can then press the espresso button to rinse. After the rinse cycle is done, all three buttons should turn solid green and you can make the coffee. This is how it normally works.
However, some of my readers had the same problem when they tried to use a machine that wasn’t used for a long time. The machine simply wouldn’t dispense water. If you wait 2,3 minutes and the espresso button doesn’t turn solid green or it won’t dispense water you can try this fix: pump top stainless steel handle up and down about 20-30 times because, according to Starbucks, machines can sometimes get ‘stiff’ and have to be broken in a bit. If this doesn’t solve the problem, I recommend calling Starbucks Customer service at 1-800-334-5553 and 1-877-421-9062. I hope this helps.
ME
So relieved to find this site and then find this comment with an answer! I have the original Verismo K*Fee and in kitchen closet unused until very recently. It turns and and mechanically works, but is not dispensing any water. I couldn’t find any suggestions elsewhere fitting this situation, I’m off to try this, and happy to hear I’m not alone in this situation!! Thanks for sharing.
James Goodman
We have had our 580 for about 8 months and didn’t get to use it much due to finding the pods locally is next to impossible. I finally broke down and bought 72 pods and when I went to use it it acted like it was working fine but the water that came out was cold. I have cleaned it multiple times and tried everything that I read on here including unplugging it for awhile with no luck. It was a Christmas gift from family out of state and when I called starbuck they said return it to the store where we got it but that’s impossible cause the store is 600 miles away and there are none like it around plus we have no receipt. Has anyone e had this problem with the heat. I feel like I just wasted 80 bucks on the pods.
Danijela
Hi James, I am sorry that you’re having trouble with your machine. Is the water cold all the time? Please try rinsing your machine once (top button), then run one brew coffee button (middle button) without inserting the pod. This should heat the system properly. If the water is still cold even after you’ve done this, then the machine is broken and the heating element is not working. The only solution in this case, since you do not have a receipt and you can’t send it back to the store is to be persistent until customer service solves your problem. Good luck!
Rachel
I’ve had my verismo V for a couple months now and had no issues until today. When it’s powered on the brew infused light constantly blinks red without stopping. It doesn’t let me descale it or do anything for that matter. It doesn’t even let me turn it back off I have to unplug it. Any suggestions?
Danijela
If brewed button blinks red during drink preparation, you do need to descale the brewer. You can find a detailed step by step guide for descaling your Verismo V in this post.
If this does not solve the problem, I recommend to call Starbucks Customer service so they can help troubleshoot your machine. Thank you.
Lynda
Good evening
I’ve my Verismo machine for 2 years now . It was a gift from my son & wife. I am in love with this coffee maker ! I have given 2 as gifts and highly recomend it. Lately the brewing cycle starts just fine but half way through it reduces coffee flow to only drips . I am good about cleaning descaling etc. This is the greatest machine : simple yet makes great coffee! I use it only 2 times a day , and it’s in great shape , except now with this problem.
patty hamilton
HI, i have had my machine for about 4 years and it has worked w/o problems, lately however it will not work with expresso pods only the types with the peel back layer even then it works slowly and leave a lot of water in the dispensed pod area. How can i get the expresso feature back? i have cleaned and to no avail. i love the casio cello type of coffee and just purchased 96 pods–help!
Danijela
Since cleaning didn’t help, I recommend to call Starbucks Customer Service at 1-800-334-5553 or 1-877-421-9062.
Lynda
Thanks , I just spoke to SB rep & she created a ticket and said someone would be contacting me with in a few days . She was very friendly .
Remy Mikes
I was given a Verismo 580 last year for my birthday in Feb, but left the country for some time and never opened it or used it until today.
(well, I tried yesterday but it didn’t work then either so I thought I’d give it another go today)
There is no water coming out from the coffee spout position, it doesn’t even suck in the water from the back of the machine to process a coffee cycle at all.
I pumped the handle 20-30 times as suggested and tried putting it through a rinse cycle but there is nothing. What can I do?
I’ve never used it yet
Danijela
I’m sorry that you’re having issues with your machine Remy.
Have you primed your machine like suggested in the manual? Please make sure you followed all these steps correctly and take note if anything during this process didn’t work as it supposed to:
Plug in your machine and press the power button to turn the machine on. Make sure that handle is closed and do not insert the pod into the machine. All three lights should start blinking and they will blink while the system heats up (this can take few minutes). When the lights stop blinking and only the top rinse button is solid green you can start the rinsing process. Place a cup under the drip nozzle and press top espresso button to run a rinse cycle. When it’s done, all the buttons will start blinking again, then turn solid. Repeat the rinse step 4 times. Discard the water. You can then use your system.
Note: The Verismo must be rinsed each time it’s turned on. The process will be the same. You press the power button, all lights start blinking, when it’s heated the espresso (rinse) button will turn solid green, press the button to rinse, discard the water and when all three lights turn solid green and you can insert the pod and make drinks.
Also, allow the machine to sit for few hours before setting it up to reach room temperature, if it was somewhere where it’s cold or anything.
If you’ve you’ve done everything correctly, plus you’ve already tried the handle fix and it still didn’t work, please call Starbucks Customer Service at 1-800-334-5553 and 1-877-421-9062. Let me know if you need anything else.
John forward
Hi my new (used but like new) has a weird behavior that while brewing the chrome lever shoots open and there’s a pop sound and it is jarring and scary. Is my lovely brewer ready for the garbage bin? — john
Danijela
Hi John,
please check the used pod bin and make sure it’s empty, then try closing the handle once again. A full bin can sometimes be the reason. If the bin is empty but the handle still won’t close, you need to check if the pod is stuck in the machine. First unplug the machine, then take out the bin and check from top and bottom side of the pod opening. If there’s a pod inside, try pulling it or loosing it out with light pressure. There are 4 needles inside so please don’t use your fingers, but some tool like a paper clip or a knife. If the bin is empty and there’s no pod in the machine, but the handle still won’t stay closed, please contact Starbucks customer service because the handle mechanism is probably broken. Thank you.
Stacy Gibson
We bought our Verismo machine about a month ago. And loved it. Then one day, after pushing the brew button, it starting blinking red, while still making the coffee. We cleaned it, descaled it, and even turning it off for a few hours. Nothing make the red flashing light go out. Any suggestions?
Danijela
Hi Stacy, you did exactly what’s recommended in this case: if the button starts to blink red while brewing the brewer needs to be descaled. Unfortunately, since it won’t stop blinking, you will need to contact Starbucks customer service at 1-800-334-5553. I’m sorry.
José antonio brindis vega
I try many times movíng the metal handle as you told me(20 to 30 pumps) and nothing happens, in fact i did it about 50 times, and still not working i did the discalling too, can i take it to any starbucks to be fixed?
Danijela
I’m not sure about that. I think you need to go through official Starbucks Customer Service (1-800-334-5553 and 1-877-421-9062, or email: verismocare.us@starbucks .com ). Although, you could try if you like. As far as I know, they don’t have the best customer service, maybe you’ll have more luck if you just stop by your local store. Good luck!
LeeAnn
Try using something to force water into the hole where the tank sits. May take several times and try again. Worked for me
Patricia
I have the same problem descaled it’s and no difference. Some times I reinsert the pod. Please help!
David Santiago
The lid to my Veriismo will not close or stay closed. Don’t know if it is stuck. I have to hold it down in order to make coffee. Please help!!!
Danijela
Hi David,
please check the used pod bin and make sure it’s empty, then try closing the handle once again. A full bin can sometimes be the reason. If the bin is empty but the handle still won’t close, you need to check if the pod is stuck in the machine. First unplug the machine, then take out the bin and check from top and bottom side of the pod opening. If there’s a pod inside, try pulling it or loosing it out with light pressure. There are 4 needles inside so please don’t use your fingers, but some tool like a paper clip or a knife. If the bin is empty and there’s no pod in the machine, but the handle still won’t close, please contact Starbucks customer service for further assistance. Thank you.
Lola
I just received a Verismo V System By Starbucks for Christmas from my husband and followed the instructions to set it up and when I got to step 4 to press the Rinse button it did not work . I tried everything from unplugging, resetting, pumping the stainless steel handle. I even let it sit overnight thinking it may work and start all over with the set up. It did not work. I did call the Starbucks customer service number at 1-800-334-5553 and they answered immediately. I told them I went through all the Troubleshooting steps and they told me to return it to the store we bought it from. My husband will be doing that today to make an exchange. Hopefully they will have one in stock and it will work. I really want one.
Lola
Update on the new Verismo V System I received from my husband for Christmas and had trouble with the setup. Rinse button did not work. We did go exchange it for another one and the new one did work. Set up went perfect. I love it. Especially the Espresso button. Tip: When you get to step 4 to press the rinse button 4 times, just a little bit of water comes out. I was expecting a 6-8 oz amount to come out but this is not the case. It’s about 2 oz. of water.
Danijela
Thank you for your feedback Lola, I really appreciate it! Here you’ll find some recipes for your Verismo V machine. Enjoy!
Brandon
I’ve tried to contact Both numbers and have been on hold a combined total of 6 hours and still have not got ahold of anybody.
My verismo water tank broke when I moved so they told me to mail it in to get a new water tank. That was 2 months ago, I am ready to go to news media outlets and take the Lawful route because our contract agreement has been breached. None of your numbers work, if I don’t not get an immediate response I will be forced to use judicial action against the company of Verismo as well as Starbucks.
Contact me via here or (email hidden)
Thank you
Danijela
Hello Brandon,
I’m sorry that you’re having issues with your Verismo machine and you cannot get in touch with Starbucks Customer Service representative. However, the coffeestylish .com is not the official website of the Starbucks brand and is in no way sponsored, endorsed or administered by Starbucks company. It’s a personal website/brand. Please resend your email to official Starbucks Verismo support email: verismocare.us@starbucks .com. Thank you and good luck, I hope they will finally send you the replacement part. All the best.
Trish
My verismo 580 machineleaking is leaking coffee out of the bottom during brewing cycle. How do I fix this?
Danijela
Hi Trish,
it sounds that the hose or some valve in the machine might be damaged. I wouldn’t try fixing this on my own. Please call Starbucks Customer Service at 1-800-334-5553 and 1-877-421-9062 for further assistance. Thank you
Marcial Mur
I left my verismo without use for 6 months, now the water doesn’t come out , any solution?
Danijela
I’m sorry that you’re having issues with your machine Marcial. Try to pump top stainless steel handle up and down about 20-30 times. The machine can become ‘stiff’ when not used and have to be broken in a bit. This might help. I would definitely try cleaning if you have the time in case it’s clogged. You’ll find cleaning instructions here. If both of these things don’t work, it’s time to call Starbucks Customer Service (available Monday – Friday, 6 a.m. – 3 p.m. , at 1-800-334-5553 and 1-877-421-9062). Thanks for stopping by and let me know if you need anything else.
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Abby
My verismo just puts out hot water after putting in a new pod. It’s like it doesn’t even recognize that I put in a new pod and close the handle. What should I do?
Danijela
Hi Abby, this can sometimes happen for no reason, the machine just sends the pod into the bin without puncturing. Is it stuck in the machine or the pod went to the bin? If it’s not, lift the handle to send the pod to the bin. Take out the drip tray and the bin, get the unused pod out and make sure the pod bin is not full before brewing the second cup. Also, try this fix before brewing: pump the handle up and down about 20 times. Make sure to lift the handle all the way back so it is at a 90 degree angle to the machine before you insert the pod. Insert the pod and slowly and firmly close the handle and try brewing the pod again. This should normally help.
If it doesn’t or it’s happening over and over again, the machine simply won’t brew or it keeps sending pods into the bin without brewing, I suggest to call Starbucks customer service. Starbucks Customer service help is available Monday – Friday, 6 a.m. – 3 p.m. , at 1-800-334-5553 and 1-877-421-9062.
Bannon
The coffee pod has got stuck inside the verismo. How do I get it out?
Danijela
Sorry for waiting Bannon. Here’s what you can try. First, unplug the machine. Then take out and empty the used pod bin. A full pod bin can sometimes cause this. Try closing the handle once again. If the pod is stuck in the pod opening, try pulling it or loosing it out with light pressure. There are 4 needles inside so please don’t use your fingers, but some tool like a paper clip or a knife. If that doesn’t work then it’s best to call Starbucks customer service: 1-800-334-5553. Or you can check with them first, just in case. I hope this helps. Good luck!
Mark A. fontecha
I Just bought this peice of shit today and it failed to perform. It seems no water was passing through the system. I went through the troubleshooting steps, but it stll failed.
DO NOT BY THIS PIECE OF SHIT!!!!!!!
Rachel
My verisimo doen’t make hot water.
Only cold water comes~
Help!!
Danijela
Hi Rachel,
try and reset the unit, just unplug and plug in the brewer back. If this doesn’t help, please call Starbucks Customer service at 1-800-334-5553 and 1-877-421-9062. Thank you for visiting and sorry for the late reply.
Ginny
My verismo has been flashing green on the top two buttons for over 5 hours. How do I fix this?
Danijela
Hi Ginny, you can only try to reset your machine and see if it will fix the problem. Just switch off the machine, unplug the cord, wait 5 minutes and turn on. Check to see if the pod bin is empty and everything else is in place. If this doesn’t help, please call Starbucks customer service at 1-800-334-5553 or send them an email verismocare.us@starbucks.com . Good luck!