When you’re sleepy and under-caffeinated, the last thing you want is a Keurig that it’s not working. It can happen though. Machines get a lot of daily use so they can develop clogs, leaks and that can cause the system to quit completely.
But, don’t worry – there are some common Keurig problems that can easily be solved. To help with that, I’ve compiled a list of Keurig problems we see most often, along with some effective solutions.
CLASSIC SERIES MODELS
No matter if you have a classic series Keurig or Keurig 2.0, the potential issues are usually the same: Keurig won’t turn on, won’t brew, it’s not brewing a full cup, not dispensing water, it won’t heat, the machine shuts off for no reason or you’re getting grounds in the cup. How to fix a Keurig? Let’s start with classic series models:
1. Brewing a partial cup, not dispensing water, grounds in the cup
If a Keurig is brewing a partial cup, you’re getting grounds in the cup or it’s not brewing at all, cleaning and descaling can help bring your machine back to life. This includes cleaning/ descaling the unit and cleaning both exit needles.
2. Keurig won’t brew
When Keurig says descale but won’t brew, you should descale the brewer.
If you’re not getting the descale message but Keurig still won’t brew and it’s not pumping water try these fixes:
1. Unplug the brewer and plug it back in.
2. Lift and put back the water tank to make sure it’s placed properly.
3. If it still won’t work, the tank is placed properly and there’s enough water in the reservoir, try cleaning the reservoir. Hand wash with mild soap and non-abrasive cloth and rinse thoroughly. Check and clean the hose/ valve at the bottom of the tank and on the machine where the tank goes. This valve can sometimes get clogged and cause problems.
3. Clean top and bottom exit needle using a paper clip to make sure they are not clogged with grounds.
4. Try the tap method: remove the tank, turn the machine upside down and tap the bottom a few times.
If nothing helps, it’s time to call Keurig Customer Service.
3. Keurig shuts off or turns on for no reason
Check the Auto ON/OFF option and make sure that the timer has not been set. Keurig Mini will normally shut off when not working for longer than 90 seconds. To restart press Power button.
For Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after the last brew. To disable, press the black Auto off button (the green light will turn off).
Special Edition and Platinum: To turn off the auto-off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.
If the brewer shuts off in the middle of a brew, please contact Keurig Customer Service.
4. Add water Keurig issue
If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still having “add water” issues, try cleaning the reservoir.
Remove the water reservoir and discard the water. Hand wash it with mild soap and non-abrasive cloth and rinse. Check and clean the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems. Fill the tank again to the MAX fill line (you can use tap, bottled or filtered water, do not use softened water) and return to the unit.
Make sure to clean both exit needles as well.
5. Keurig won’t stop pumping the water
If Keurig won’t stop pumping the water from the moment you turn it on until you turn it off, try this fix: unplug the machine, remove the reservoir, turn the machine upside down, shake slightly and tap the bottom a few times. I know it sounds silly but it often helps.
If you’re using distilled water, switch to tap, filtered or bottled water – this should fix the problem. It’s not recommended to use distilled or softened water in Keurig coffee makers.
6. keurig descale light
If the red descale light on K50 turns on, you should descale it.
7. Keurig won’t turn on
If a Keurig won’t power on, here’s what you need to test: make sure that the brewer is plugged in correctly. Plug in a different appliance to make sure it works in the same outlet. If it doesn’t work, it could be an issue with the outlet. Plug in the brewer into a different kitchen outlet to see if it will work. Ensure that the power button is pushed to turn on the brewer. On Keurig 2.0, tap the power icon on the lower right of the screen once.
If the brewer still won’t power on, you need to call Customer service to help you troubleshoot your machine.
8. Keurig leaking while heating
When Keurig leaks while preheating, the machine might be clogged. Try cleaning both exit needles and the k-cup holder. Also, check the valve at the bottom of the water tank to make sure it’s clean and looks fine. You can also try the tap method: turn off it off, remove the water tank, turn the machine upside down shake it a bit and tap the bottom a few times. Put everything back. If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call Keurig customer service.
9. keurig leaking from the bottom
When there’s water leaking from the bottom, the problem is usually either the rubber band at the bottom of the water reservoir (just under the water filter) or the tear on the hose or seal inside the machine. If it’s an o-ring, you can easily replace it with a new one (here’s a tutorial on how to replace o-ring on Keurig machine). If it’s the hose or the seal inside the machine, you must disassemble the machine which I don’t recommend. In that case, please call Keurig customer service for further assistance.
KEURIG 2.0 TROUBLESHOOTING
1. How to set up Keurig 2.0 brewer
You will find a step-by-step guide in the manual and it’s important to follow all the steps correctly.
1. plug in the brewer
2. lift the handle and remove the shipping disk
3. rinse the water reservoir, fill with water and return to the unit
4. press the Power button and wait to preheat (needs approximately 3 minutes)
5. now, you need to run a cleansing brew. place a mug on the drip tray, open and close the handle without inserting the k-cup, select 6-ounce setting and press brew. when finished, get a clean cup and use your brewer to make coffee.
2. Keurig 2.0 won’t brew / Keurig 2.0 not dispensing water
First, make sure to wait long enough. The heating process may last about 3 minutes, so be patient. If nothing happens after this time, then make sure that:
1. The water reservoir is placed properly and there is enough water in the reservoir;
2. The handle is lowered completely and you have the brew setting screen.
If everything seems fine, the water reservoir is in place, brew button has been pressed and nothing happens for more than 5 minutes, call customer service to help you troubleshoot your brewer.
3. Keurig 2.0 won’t turn on
To turn on Keurig 2.0 plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a welcome! note. If it doesn’t turn on you can do few things: Check to make sure that the brewer is plugged securely, unplug and plug in the brewer, plug the brewer into a different outlet. As the last step, Keurig even recommends resetting your home’s circuit breaker just in case. If nothing works, then you should definitely call Keurig customer service.
4. Keurig 2.0 add water /more water please error
Refill the water reservoir to the max fill. You can also remove and place the reservoir back to the unit to make sure it’s placed properly. Press continue.
If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still getting this error here’s what you can do. Remove the water reservoir and empty the water. Clean the reservoir by hand using soap and non-abrasive cloth and rinse thoroughly (not dishwasher safe). Check the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems.
When done, fill the reservoir to the max fill and return to the unit, and make sure it’s seated properly. If it doesn’t work, it’s time for customer service.
5. Keurig 2.0 trickle while brewing
It has to do something with its new brewing technology, but it’s absolutely normal for a new Keurig 2.0 not to dispense water in a stream but to trickle coffee. As long as you get a selected beverage size at the end, it’s fine. If you’re getting only partial cups try cleaning exit needles and descaling the machine.
6. Keurig 2.0 shuts off for no reason
Make sure that there is enough water in the reservoir and refill if needed. If that seems fine, check the energy saver option for K350 or auto on/off option for K450 and K550.
For K350 go to settings, energy saver and turn off this option. Press save to confirm and then use back to return to the settings menu.
For K450 and K550 go to settings menu, then auto off or energy saving option, just uncheck the little box next to enable option. Don’t forget to press save to confirm.
If auto off/energy saving mode is disabled but brewer still turns off on its own, please contact Customer Service.
7. Water under pressure
The “water under pressure” issue usually indicates the problem with the exit needle. Carefully open the handle, take out the pod and clean the exit needle. You can clean exit needles using a paper clip or you can use Keurig maintenance accessory. If this happens more than once or twice in a row, or cleaning isn’t helping anymore (that’s possible too) please do not disassemble the unit and try fixing it on your own, but call customer service for assistance instead.
Here’s how to clean exit needle on Keurig 2.0.
8. How to use non-branded k-cups in Keurig 2.0
Keurig 2.0 brewers only work with Keurig branded k-cups or more precisely – the one with updated labels. Keurig 2.0 scanner won’t brew old Keurig branded k-cups (the one without an outer ring and Keurig brewed seal), non-Keurig brand packs or old type of reusable k-cups. However, there are few things that you can do to brew any k-cup brand in Keurig 2.0:
1. You can cut the top of updated Keurig branded k-cup or k-carafe and attach it on top of non-branded k-cup.
2. Cut the left side of the updated label and attach it to the left side of any k-cup you want to brew
3. You can even buy special stickers ($5.00) for this purpose
4. You can attach a part of the label over the scanner itself.
If you want to use your own coffee in Keurig 2.0 or you simply prefer eco-friendly options, you can purchase Keurig 2.0 reusable filter for $8.00. This filter works with all 2.0 series brewers and it’s optimized for brewing a k-cup size (4 – 12 ounce). If you want to brew your own coffee as a carafe, you can get a reusable carafe filter.
9. Keurig 2.0 stuck on preheating
The machine needs about 3 minutes to do an initial preheating. If the process takes longer, then it’s possible that something is wrong with the machine. Unplug and plug in the brewer again to repeat the process, just in case. Make sure that the water reservoir is in place and there is enough water in the tank. If everything seems fine but still nothing happens, it’s recommended to call Keurig customer service.
There is a fix that worked for some of my readers. You unplug the machine, fill the tank with hot water and turn the machine back on. The machine should recognize hot water and start working again. Please note, Keurig only recommends adding cold water in the tank, so while the fix usually helps please use it at your own risk.
10. Keurig 2.0 auto on won’t work
The brewer will not sometimes brew if there’s not enough water in the reservoir. Also, if you lift the handle or move a carafe after you turn on the auto ON, the auto brew will cancel. If you’ve done everything right, there was enough water in the reservoir, you didn’t move a carafe or lift a handle after you’ve set the auto on, the enable box was checked and you didn’t forget to press SAVE, but it still doesn’t work then it’s because of the machine and you can call Customer service
11. Keurig 2.0 screen problems
Unfortunately, screen issues are very common with new Keurig 2.0 brewers, and in most cases, the touch screen isn’t working or there’s a blank screen. There’s really not much you can do except to unplug and plug in the brewer. Also, here’s a good fix that often helps. But, please pay attention to how often this happens. If it’s just once or twice it’s not a big deal, but if you think it’s happening too often, call Customer service. It’s not something that will solve on its own and I don’t like the idea of turning the machine on and off all the time because the screen goes crazy.
If you’re on the market for a new coffee maker, classic series model like K55 is a better choice because it doesn’t have such a sensitive touchscreen.
Related: Best Keurig coffee maker 2019
1. Keurig trips circuit breaker
If you live in a newly constructed home with AFCI/GFCI breakers, and you just got the latest Keurig model, there is a big chance that your new coffee machine will cause problems. For some reason, Keurig K-Cafe and K-Elite (latest Keurig models) can cause problems in new homes. There’s no fix for this, most people just return the unit.
2. Grounds in the cup
Do not use softened water in Keurig machines. If you always get a messy result and coffee grounds in the cup, try switching to bottled or tap water. Keurig doesn’t recommend using softened water in their machines. Fill the reservoir with bottled/ tap water, run a few brew cycles without inserting the k-cup to rinse the machine and then make the coffee. This should solve the problem. Regular cleaning is also important. Make sure to clean the brew head from time to time and keep your machine nice and clean.
3. coffee tastes bitter or burnt
When Keurig coffee doesn’t taste good anymore, thoroughly clean the k-cup holder, exit needles and the area around the holder. If Keurig coffee tastes bitter or burnt or has an unpleasant aftertaste, oil buildups might be the reason. It’s really important to clean coffee grounds and dirt from all parts that come in contact with coffee on a regular basis. Here are a few tips on how to make Keurig coffee taste better.
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Keurig warranty period is usually one year. Customer service help is available 7 days a week at 866-901-2739. You will also find some useful ideas in the comment section below, so make sure to check there too. I hope this helps!
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