Keurig coffee makers are not perfect. There’s almost always some issue – like Keurig won’t turn on, won’t brew, it’s not brewing a full cup, you’re getting grounds in your cup or it’s leaking. That’s why today’s post is about the biggest Keurig issues – and how to fix them.
In this part I, we talk about classic series models like K-Classic, K-Mini, K-Elite, K-Compact, K-Select. Head here for Keurig 2.0 troubleshooting tips.
1. Brewing a partial cup, not dispensing water, grounds in the cup
If your Keurig is only brewing a partial cup, you’re getting grounds in the cup or it’s not brewing at all, you should first try cleaning and descaling your machine. This includes cleaning the k-cup holder, both exit needles and descaling the unit. Here’s a detailed guide on how to clean a Keurig properly.
2. Keurig won’t brew
When Keurig says descale but won’t brew, you should descale the brewer. If you’re not getting the descale message but Keurig still won’t brew and it’s not pumping water try these fixes:
1. Unplug the brewer and plug it back in.
2. Lift and put back the water tank to make sure it’s placed properly.
3. If it still won’t work, the tank is placed properly and there’s enough water in the reservoir, try cleaning the reservoir. Hand wash with mild soap and non-abrasive cloth and rinse thoroughly. Check and clean the hose/ valve at the bottom of the tank and on the machine where the tank goes. This valve can sometimes get clogged and cause problems.
3. Clean top and bottom exit needle using a paper clip to make sure they are not clogged with grounds.
4. Try the tap method: remove the tank, turn the machine upside down and tap the bottom a few times.
If nothing helps, it’s time to call Keurig Customer Service.
3. keurig keeps turning off
Check the Auto ON/OFF option and make sure that the timer has not been set. Keurig Mini will normally shut off when not working for longer than 90 seconds. To restart press Power button.
For Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after the last brew. To disable, press the black Auto off button (the green light will turn off).
Special Edition and Platinum: To turn off the auto-off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.
If the brewer shuts off in the middle of a brew, please contact Keurig Customer Service.
4. Keurig says add water but it is full
If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still having “add water” issues, try cleaning the reservoir.
Remove the water reservoir and discard the water. Hand wash it with mild soap and non-abrasive cloth and rinse. Check and clean the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems.
Fill the tank again to the MAX fill line (you can use tap, bottled or filtered water, do not use softened water) and return to the unit. Make sure to clean both exit needles as well.
5. Keurig won’t stop pumping water
If Keurig won’t stop pumping water from the moment you turn it on until you turn it off, try this fix: unplug the machine, remove the reservoir, turn the machine upside down, shake slightly and tap the bottom a few times. I know it sounds silly but it often helps.
If you’re using distilled water, switch to tap, filtered or bottled water – this should fix the problem. Empty the tank, rinse well and fill with fresh water. It’s not recommended to use distilled or softened water in Keurig coffee makers.
6. keurig descale light stays on
If the red descale light on K50 turns on, you should descale your coffee maker.
7. Keurig won’t turn on
If a Keurig won’t power on, here’s what you need to test: make sure that the brewer is plugged in correctly. Plug in a different appliance to make sure it works in the same outlet. If it doesn’t work, it could be an issue with the outlet. Plug in the brewer into a different kitchen outlet to see if it will work. Ensure that the power button is pushed to turn on the brewer. On Keurig 2.0, tap the power icon on the lower right of the screen once.
If the brewer still won’t power on, you need to call Customer service to help you troubleshoot your machine.
8. Keurig leaking water when heating
When Keurig leaks while preheating, the machine might be clogged. Try cleaning both exit needles and the k-cup holder. Also, check the valve at the bottom of the water tank to make sure it’s clean and looks fine.
You can also try the tap method: turn off it off, remove the water tank, turn the machine upside down shake it a bit and tap the bottom a few times. Put everything back. If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call Keurig customer service.
9. Keurig leaking from bottom
When Keurig is leaking water from bottom, the problem is usually either the rubber band at the bottom of the water reservoir (just under the water filter) or the tear on the hose or seal inside the machine.
If it’s an o-ring, you can easily replace it with a new one (here’s a tutorial on how to replace o-ring on Keurig machine). If it’s the hose or the seal inside the machine, you must disassemble the machine which I don’t recommend. In that case, please call Keurig customer service for further assistance.
10. Keurig trips breaker
If you live in a newly constructed home with AFCI/GFCI breakers, and you just got the latest Keurig model, there is a big chance that your new coffee machine will cause problems. For some reason, Keurig K-Cafe and K-Elite (latest Keurig models) can cause problems in new homes. There’s no fix for this, most people just return the unit.
11. Grounds in the cup
Do not use softened water in Keurig machines. If you always get a messy result and coffee grounds in the cup, try switching to bottled or tap water. Keurig doesn’t recommend using softened water in their machines.
Fill the reservoir with bottled/ tap water, run a few brew cycles without inserting the k-cup to rinse the machine and then make the coffee. This should solve the problem. Regular cleaning is also important. Make sure to clean the brew head from time to time and keep your machine nice and clean.
12. Keurig coffee tastes burnt or bitter
When Keurig coffee doesn’t taste good anymore, thoroughly clean the k-cup holder, exit needles and the area around the holder. If Keurig coffee tastes bitter or burnt or has an unpleasant aftertaste, oil buildups might be the reason. It’s really important to clean coffee grounds and dirt from all parts that come in contact with coffee on a regular basis. Here are a few tips on how to make Keurig coffee taste better.
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Keurig warranty period is usually one year. Customer service help is available 7 days a week at 866-901-2739. You will also find some useful ideas in the comment section below, so make sure to check there too. I hope this helps!
KEURIG 2.0 TROUBLESHOOTING
Read part II of this post dedicated to Keurig 2.0 troubleshooting tips. What’s in part II:
– how to set up Keurig 2.0 brewer
– Keurig 2.0 won’t brew
– Keurig 2.0 won’t turn on
– Keurig 2.0 add more water error
– Keurig 2.0 trickle while brewing
– Keurig 2.0 leaking when heating
– Keurig 2.0 won’t stop pumping water
– Keurig 2.0 won’t close and a few more tips
cheap k cups
K cups are super convenient but they are sometimes overpriced. Here’s where to find cheap k cups for your Keurig.
keurig iced coffee
Forget the coffee shop – if you have a Keurig, you can have iced coffee at home any day!