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KEURIG TROUBLESHOOTING TIPS: HOW TO QUICKLY FIX YOUR KEURIG

Keurig coffee makers are not perfect. There’s almost always some issue – like Keurig won’t turn on, won’t brew, it’s not brewing a full cup, you’re getting grounds in your cup or it’s leaking. That’s why today’s post is about the biggest Keurig issues – and how to fix them.

In this part I, we talk about classic series models like K-Classic, K-Mini, K-Elite, K-Compact, K-Select. Head here for Keurig 2.0 troubleshooting tips.

keurig troubleshooting

Keurig Troubleshooting

1. Brewing a partial cup, not dispensing water, grounds in the cup

If your Keurig is only brewing a partial cup, you’re getting grounds in the cup or it’s not brewing at all, you should first try cleaning and descaling your machine. This includes cleaning the k-cup holder, both exit needles and descaling the unit. Here’s a detailed guide on how to clean a Keurig properly.

2. Keurig won’t brew

When Keurig says descale but won’t brew, you should descale the brewer. If you’re not getting the descale message but Keurig still won’t brew and it’s not pumping water try these fixes:

1. Unplug the brewer and plug it back in.
2. Lift and put back the water tank to make sure it’s placed properly.
3. If it still won’t work, the tank is placed properly and there’s enough water in the reservoir, try cleaning the reservoir. Hand wash with mild soap and non-abrasive cloth and rinse thoroughly. Check and clean the hose/ valve at the bottom of the tank and on the machine where the tank goes. This valve can sometimes get clogged and cause problems.
3. Clean top and bottom exit needle using a paper clip to make sure they are not clogged with grounds.
4. Try the tap method: remove the tank, turn the machine upside down and tap the bottom a few times.
If nothing helps, it’s time to call Keurig Customer Service.

3. keurig keeps turning off

Check the Auto ON/OFF option and make sure that the timer has not been set. Keurig Mini will normally shut off when not working for longer than 90 seconds. To restart press Power button.

For Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after the last brew. To disable, press the black Auto off button (the green light will turn off).

Special Edition and Platinum: To turn off the auto-off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.

If the brewer shuts off in the middle of a brew, please contact Keurig Customer Service.

4. Keurig says add water but it is full

If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still having “add water” issues, try cleaning the reservoir.

Remove the water reservoir and discard the water. Hand wash it with mild soap and non-abrasive cloth and rinse. Check and clean the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems.

Fill the tank again to the MAX fill line (you can use tap, bottled or filtered water, do not use softened water) and return to the unit. Make sure to clean both exit needles as well.

5. Keurig won’t stop pumping water

If Keurig won’t stop pumping water from the moment you turn it on until you turn it off, try this fix: unplug the machine, remove the reservoir, turn the machine upside down, shake slightly and tap the bottom a few times. I know it sounds silly but it often helps.

If you’re using distilled water, switch to tap, filtered or bottled water – this should fix the problem. Empty the tank, rinse well and fill with fresh water. It’s not recommended to use distilled or softened water in Keurig coffee makers.

6. keurig descale light stays on

If the red descale light on K50 turns on, you should descale your coffee maker.

7. Keurig won’t turn on

If a Keurig won’t power on, here’s what you need to test: make sure that the brewer is plugged in correctly. Plug in a different appliance to make sure it works in the same outlet. If it doesn’t work, it could be an issue with the outlet. Plug in the brewer into a different kitchen outlet to see if it will work. Ensure that the power button is pushed to turn on the brewer. On Keurig 2.0, tap the power icon on the lower right of the screen once.

If the brewer still won’t power on, you need to call Customer service to help you troubleshoot your machine.

8. Keurig leaking water when heating

When Keurig leaks while preheating, the machine might be clogged. Try cleaning both exit needles and the k-cup holder. Also, check the valve at the bottom of the water tank to make sure it’s clean and looks fine.

You can also try the tap method: turn off it off, remove the water tank, turn the machine upside down shake it a bit and tap the bottom a few times. Put everything back. If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call Keurig customer service.

9. Keurig leaking from bottom

When Keurig is leaking water from bottom, the problem is usually either the rubber band at the bottom of the water reservoir (just under the water filter) or the tear on the hose or seal inside the machine.

If it’s an o-ring, you can easily replace it with a new one (here’s a tutorial on how to replace o-ring on Keurig machine). If it’s the hose or the seal inside the machine, you must disassemble the machine which I don’t recommend. In that case, please call Keurig customer service for further assistance.

10. Keurig trips breaker

If you live in a newly constructed home with AFCI/GFCI breakers, and you just got the latest Keurig model, there is a big chance that your new coffee machine will cause problems. For some reason, Keurig K-Cafe and K-Elite (latest Keurig models) can cause problems in new homes. There’s no fix for this, most people just return the unit.

11. Grounds in the cup

Do not use softened water in Keurig machines. If you always get a messy result and coffee grounds in the cup, try switching to bottled or tap water. Keurig doesn’t recommend using softened water in their machines.

Fill the reservoir with bottled/ tap water, run a few brew cycles without inserting the k-cup to rinse the machine and then make the coffee. This should solve the problem. Regular cleaning is also important. Make sure to clean the brew head from time to time and keep your machine nice and clean.

12. Keurig coffee tastes burnt or bitter

When Keurig coffee doesn’t taste good anymore, thoroughly clean the k-cup holder, exit needles and the area around the holder. If Keurig coffee tastes bitter or burnt or has an unpleasant aftertaste, oil buildups might be the reason. It’s really important to clean coffee grounds and dirt from all parts that come in contact with coffee on a regular basis. Here are a few tips on how to make Keurig coffee taste better.

Support

If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Keurig warranty period is usually one year. Customer service help is available 7 days a week at 866-901-2739. You will also find some useful ideas in the comment section below, so make sure to check there too. I hope this helps!

KEURIG 2.0 TROUBLESHOOTING

Read part II of this post dedicated to Keurig 2.0 troubleshooting tips. What’s in part II:
– how to set up Keurig 2.0 brewer
– Keurig 2.0 won’t brew
– Keurig 2.0 won’t turn on
– Keurig 2.0 add more water error
– Keurig 2.0 trickle while brewing
– Keurig 2.0 leaking when heating
– Keurig 2.0 won’t stop pumping water
– Keurig 2.0 won’t close and a few more tips

Keurig 2.0 Troubleshooting Tips

cheap k cups

K cups are super convenient but they are sometimes overpriced. Here’s where to find cheap k cups for your Keurig.

keurig iced coffee

Forget the coffee shop – if you have a Keurig, you can have iced coffee at home any day!

Filed Under: Coffee Tips Tagged With: help, keurig

This post may contain affiliate links.

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Reader Interactions

Comments

  1. Gary B

    May 15, 2020 at 6:05 am

    One of the common complaints from users is that the unit will not power up when pressing the display power icon or you suddenly are unable to select a 10 oz cup option. There appears to some issue with the design and the Handle Down microswitch is not engaging. The switch lever can be seen on the interior when you lift the unit handle up and peer into the upper left side opening. It looks like a little silver strip of metal – you may need a penlight to see it. You can press LIGHTLY against it with a WOODEN Shish Kabob skewer (or something plastic, thin, long – don’t use metal) and here a faint clicking sound. Do this a few times and press the display POWER ON icon. This might solve the problem. I have also heard the displays can get gunked up – a little glass cleaner on a paper towel helps. Good luck.

    Reply
  2. Trillis Harding

    April 24, 2020 at 11:55 am

    Could ou please send mea book on my machine. I don’t have my older book. Thank you.

    Reply
    • Danijela

      April 25, 2020 at 2:19 am

      Hi, you can find all manuals here, under User Guides. Just choose your model. I hope this helps.

      Reply
  3. Stustani

    April 7, 2020 at 10:02 pm

    Descaled my Keurig and it wouldn’t stop running water into the cup when refilling. I flipped it upside down and bumped it a few times. Violence solves problems.

    Reply
    • Claire Sieber

      September 1, 2020 at 8:21 am

      Great, not Impressed with this machine

      Reply
  4. Ed Hughes

    February 18, 2020 at 1:08 pm

    I have descaled my 2.0 three times today according to the instructions, yet my DESCALE light stays on. How do I turn this off?

    Reply
    • Danijela

      February 19, 2020 at 1:13 am

      If you have already descaled your machine three times and it still won’t turn off, I recommend calling Keurig customer service to help you troubleshoot your machine.

      Reply
    • Walt D in LV

      April 1, 2020 at 7:50 pm

      Try cleaning the needles.
      Use a paper clip. There are two holes in the one on top.
      The bottom one, you have to take the plastic insert out, and separate the two parts.

      I cleaned the needles, especially the top one, and then ran several cleansing cups through (water without a pod).

      Reply
  5. Mary Sanicola

    January 26, 2020 at 2:28 pm

    My Keuring 2.0 continues to dispense water after I brewed a cup of coffee. About a month ago, I bought the Keurig Brewer Care Kit and used it. I received notice about a week ago to descale. After getting the message to descale, water continues to dispense water after I brewed a cup of coffee. The water level in the water tank does not move after the brew has been completed, however, water still keeps dripping out. I put vinegar to descale and I get little tiny black pieces. Could be coffee grinds. It continued to still drip water. Went on this website and saw the information to turn the machine upside down. I took the water tank off and washed with warm soapy water. I Turned the machine upside down and water hot water started to flow out. Was not expecting that and I had water all over my counter and then moved to the sink. After all water seemed to be removed, I started to tap the machine several times while it was upside down. Turned it the right way and added the water tank. I filled the water tank and then turned it on. The water level dropped and then water started to heat. Once it was ready, I tried the brew cycle and it started to do the same thing. After the brew cycle, it continued to drip. What should I do?

    Reply
    • Danijela

      January 27, 2020 at 3:31 pm

      Hi Mary, since this fix didn’t help I can only recommend contacting Keurig customer service for further assistance. I hope they can help.

      Reply
  6. bill kennedy

    November 23, 2019 at 11:37 pm

    my elite, which is brand nee keeps changing the time on the clock a couple of hours ahead.whats causing this snd how fo i fix it?

    Reply
  7. Jack

    November 12, 2019 at 6:34 am

    My Keurig 2.0 just randomly shut off over night, and when I went to brew a cup I noticed I didn’t see the power indicator button in the bottom corner. Checked to see if it had gotten unplugged but it was still plugged in the wall. Tried unplugging it and plugging it back, even to different outlets, but nothing will get it to come on, or show the power indicator

    Reply
  8. Jeff

    November 3, 2019 at 10:28 am

    Had the “always pumping water as soon as I turn it on” problem with a K560. As recommended, I performed the Heimlich on it while turned upside-down. Set it back upright and it worked as good as new! Thanks!!!

    Reply
  9. Ron S

    September 21, 2019 at 12:49 pm

    9. KEURIG 2.0 STUCK ON PREHEATING
    Have a Keurig 550 abt 4 yrs old, really like it for coffee & Tea.
    Filled tank 1/4 with hot water, worked normally after preheating.
    Thank you for posting the fix.

    Reply
  10. Karen

    July 6, 2019 at 7:46 am

    Thank you. My Keurig 2.0 was constantly pumping water after a power failure it’s never done this before but I couldn’t get it to stop after all the normal resets thank you so much for the tip on turning it upside down I wasn’t clear from your directions whether to turn the reservoir upside down or the machine upside down so I did both anyway I have coffee this morning thank you very much

    Reply
    • Brian H

      October 18, 2020 at 7:35 am

      Same thing happened to me and the Flip and Spank technique worked great to fix it. This site just save me from throwing the machine in the trash. Thanks.

      Reply
  11. Kat

    February 14, 2019 at 10:26 am

    Just as an FYI (oh, and thanks for the great article!) I couldn’t find this answer anywhere on the web, so I resorted to the user’s manual (*gasp*, yes, I know). On a K-Compact, if the lights are all on at the same time, lift and close the handle, place a cup on the tray, and press the power button once. A little bit of water might come out, and then it will brew again. Thanks again :)

    Reply
    • Sherry Hughes

      March 13, 2019 at 6:16 pm

      I could not find any thing like my problem either but your post was just what I was looking for thank you

      Reply
    • Angela

      April 6, 2019 at 8:31 am

      Kat! You are my hero! I have coffee again!

      Reply
  12. Chris R

    January 14, 2019 at 7:33 am

    I don’t know why but your solution to problem 5 worked perfectly today. Panic has been averted and coffee is now made. Thank you for the troubleshooting information.

    Reply
  13. Luis

    January 2, 2019 at 10:59 pm

    Just got a Keurig K Elite and it keeps tripping my home breaker. It’s a new house, less than a year old. Is anyone else having this issue? I had a Ninja coffee machine and it never tripped a breaker.

    Reply
    • Danijela

      January 4, 2019 at 2:21 am

      Thank you, Luis! I knew that K-Cafe had this problem, but it appears that K-Elite can cause the circuit breaker to trip as well. That’s really disappointing, especially since these are the latest models. Thank you so much for your feedback!

      Reply
      • John

        January 9, 2019 at 10:54 am

        I just purchased a K-Elite and have the exact same issue. The search for a fix has brought me to this thread. I live in a newly constructed home with AFCI/GFCI breakers and this coffee machine will trip any of them even being the only thing plugged into a circuit. No other appliance I have tried trips these breakers including space heaters.

        Reply
  14. Michael Chen

    September 10, 2018 at 11:29 pm

    We use distilled water too, because I don’t want to be a slave to descaling-on-demand! So, when it goes beserk, I add a cup of tap water, and it behaves for many weeks after. My guess is maybe every 2 months or so.

    Reply
  15. Jo Ann

    July 11, 2018 at 8:35 am

    Mine suddenly started leaking from th bottom and I replace the reservoir. After I replaced it, it still continued to leak. I finally realized it hadn’t leaked before I started using the water filter. I removed it from the reservoir and it immediately stopped leaking. Problem solved!

    Reply
  16. Chris Wheeler

    July 3, 2018 at 8:31 am

    I found this article because I was having the non-stop water pumping issue and I have to say that the suggestion worked. It sounded silly, but I removed the tank, emptied the water, removed the filter tube, filter, didn’t see anything out of place, tapped the bottom, reassembled it and it started working correctly again. Thank you.

    Reply
    • Andrea Fiondo

      September 8, 2018 at 6:01 pm

      I tried turning it upside-down, cleaning all the parts, refilling it, unplugging it and doing it all again, still pumping. Adding boiling water (almost boiling) worked. I’m now descaling and it’s working like a champ. This little one is nearly six years old. It happens every time we lose power, for some reason. Usually just unplugging it and plugging it back in worked, this time the hot water trick worked. Have filled it with cold water and it is preheating with no shooting water. Thanks all!

      Reply
      • John Underwood

        January 9, 2020 at 6:44 pm

        The boiling water trick worked for me too. Thank you so much. It was stuck in preheating mode and pumped cold water as soon as I turned it on. Working great for me now. I am so glad I didn’t throw it away out of frustration.

        Reply
  17. Alll

    March 11, 2018 at 9:03 am

    I have a 2.0 Series. Never had a problem with it until today. Lifted the handle to dispense hot water, but now the handle/ lid won’t go back down. It’s stuck in the up position… Any suggestions?

    Reply
    • Danijela

      March 12, 2018 at 7:02 am

      Hi, there is helpful video I found on YouTube you might want to try it https://www.youtube.com/watch?v=Lenlr8zAOKQ . If the problem persists or you think that something is broken, you may also call Keurig customer service to help you troubleshoot your machine. Let me know if this works for you. I hope this helps!

      Reply
    • dennis kimsey

      April 10, 2018 at 10:00 am

      If you decide to purchase the K575 expect, in the first couple years, to have the lid begin to get stuck and you have to reach up inside to get it down per other posts which works. This is caused by two flimsy flaps that have been broken off by the constant use of the metal bar using them to raise to the next level when going in towards the back!! You can watch the mechanism while looking inside and following the metal rod and see where its sticking I was able to fix mine by creating a ramp out of a plastic lid 1/4 X 3/8 long with a taper in the long direction and gluing it in place of the missing flaps!!!

      Reply
  18. David Recendez

    March 1, 2018 at 2:36 pm

    The fix for “Keurig Won’t Stop Pumping the Water” worked. I use distilled water in my Keuig. I later purchased a Keurig water filter and enabled the “filter reminder”. Thanks for the help

    Reply
  19. Carole Williams

    February 27, 2018 at 4:15 pm

    I’ve had the 2.0 model only 2 years. Use only purified water or reverse osmosis water – never use our hard tap water. Changed filter, reservoir is full. Put vinegar in reservoir, it but it won’t dispense liquid anymore. When I press the “i” on button, it shows preheating but there is no machine noise and it won’t dispense liquid. Does not make the preheating noise, but display shows “preheating” and the reservoir light works, clock works, etc. Unplugged it for a few days. The unit is still ice cold. Will try the upside down “spanking” method. If that does not work, unit goes to recycling site.

    Reply
    • KnewJersey

      March 10, 2018 at 10:20 am

      My 2.0 was also stuck in preheating mode after a power outage. It kept dispensing cold water while displaying this message. I ended up pouring a quart or more of BOILING water into the reservoir. The cold water it was dispensing eventually turned hot and the preheating message stopped. The machine has been fine ever since.

      Reply
  20. Reggie

    February 24, 2018 at 2:35 pm

    I got up this morning, hit the “i” button and it immediately started pumping cold water out, I had to rush, put a coffee cup under the stream, and it continued draining until I had filled 2 and a half coffee cups. No matter what I tried, plugging it in and out several times, it always kept doing the same, pouring out a lot of cold water, The screen would only display the power “i” button, I could never get a menu. Now I am at work and my wife is going to try turning it upside down as mentioned by several posters. We’ll see in a little bit if it helped.

    Reply
    • Dave

      March 3, 2018 at 9:24 am

      I have the same problem. I can’t find any solutions other than use it as a door stop next to my windows computer…

      Reply
    • Ajh

      March 7, 2018 at 9:06 am

      I had this problem this morning after having a power outage yesterday. Finally after unplugging the machine removing the reservoir and saying a little prayer it decided to work again. Not sure if it worked due to the prayer or to being unplugged for a few minutes.

      Reply
    • John

      February 14, 2020 at 1:05 pm

      the upside down trick did not work for me

      Reply
  21. wes wojtowicz

    February 19, 2018 at 2:26 pm

    I have a Keurig 2.9 350 model and 90% of the time if I use a Green Mountain (any type) or Donut type K cup the system with deliver only 1/2 cup of coffee which is full of coffee ground, with a warning that my system is clogged and needs cleaning, I then clean the needle and run clean water through the system only to have the same problem again after 2-3 cups of coffee. If I use other brands of cups the problem goes away. I am NOT using a water softner.
    I am at a long time user and NEVER had this problem , as a test I gave my daughter all my Green Mountain K Cups and she has no problem using a old 1.0 brewer.

    Help
    Wes

    Reply
    • Danijela

      February 20, 2018 at 5:48 am

      Hi Wes, cleaning both exit needles is always a good idea. I would try descaling the system with commercial descaler to make sure there are no build-ups. However, some of my readers had the same problem even after descaling and the reason was actually a defective unit. Maybe it’s not a bad idea to first call Keurig customer service at 866-901-2739, before you spend any money on cleaning supplies.

      Reply
    • Michelle

      February 21, 2018 at 6:34 pm

      I had to Google this problem early on when we first bought our Keurig 2.0. It’s because the cups are pressurized and so when you put them on and shut the lid it pushes coffee grounds up into the needle which plugs it. So when you’re putting your k cup in actually push it onto the bottom needle in the cup holder to puncture it before you shut the top lid. You should not have any problems after that. It works somehow by releasing the pressure out of the cup.

      Reply
      • dennis kimsey

        April 10, 2018 at 10:03 am

        This is a fix that actually worked for me:)

        Reply
  22. Gerald

    February 1, 2018 at 3:28 pm

    I recently had an issue with the Fill Water light always coming on, and the poor machine sounded like it was going to die while trying to load to water. It also only would pour our about 2 Oz’s or water at a time, not nearly to required 10 Oz’s for my morning coffee. But I figured it out, and wanted to post here so you could ADD this to your list.

    The problem was the reservoir. At the bottom of the reservoir at the exit point, is a very small metal mesh filter to keep particulates out. This little mesh filter had a build up (assuming from the water) and after cleaning it, it allowed the water to flow again and Everything is working as New!!

    I hope that helps some people.

    Reply
  23. Barbara Peckham

    January 1, 2018 at 3:49 pm

    We have an older Keurig that has a reservoir and two cup sizes that we received from my brother when he purchase a new one. No books or anything. Anyway, we’ve used it for a couple of years with no problem. NOW, all of a sudden, water is pouring out of the bottom of the machine and all over the counter. Is this fixable, or will we have to do without until we can get anew one.

    Reply
    • Danijela

      January 2, 2018 at 7:10 am

      Hi Barbara, the reason is usually either the rubber band at the bottom of the water reservoir (just under the water filter) or the tear on the hose or seal inside the machine. If it’s an o-ring, you can easily replace it with a new one (here’s a tutorial on how to replace o-ring on Keurig machine). If it’s the hose or the seal inside the machine, you will need to disassemble the machine. In that case, I would rather call Keurig customer service for assistance first, before trying to fix the machine on my own. Keurig Customer service help is available 7 days a week at 866-901-2739. I hope this helps!

      Reply
  24. Liz 718

    November 23, 2017 at 8:20 am

    My machine would not stop dispensing water – cold from Time I turned on till time I turned off… couldn’t even use the MENU nothing would work!

    I cannot believe it but after 20 minutes of having ZERO luck with my 2.0 I read above it said to turn upside down and shake and bang on bottom…. YES SOUNDED CRAZY AND SINCE IM CRAZY AND ITS THANKSGIVING MORNING I DID IT!!!!
    It worked!!!!!!!!!!!!!!!!!!!! THANK YOU!

    Reply
    • Samantha

      December 26, 2017 at 4:12 pm

      It was either throw it in the garbage or try hitting it a couple times upside down. I can’t believe it actually worked!!! Thank you!

      Reply
  25. Lindsey

    August 13, 2017 at 10:04 am

    Turning machine upside down and banging on it abd shaking it really works for other not working keurig issues too! Unplug it. Rediculous!

    Reply
  26. Thomas

    July 8, 2017 at 5:11 pm

    My Kerrigan was stuck in preheating mode and would simultaneously spew water. (Literally using all of the water in the tank. I called. The lady told me clean the prongs with a paper clip. It did not work. She offered to sell me another. While mailing a cleaning device. I searched for answers…found the solution her!!! I turned it upside down and hit it like 10 times. Works perfectly. I wish I knew why but it doesn’t really matter. Thanks!!

    Reply
    • Thankful

      July 27, 2017 at 9:54 pm

      I had exactly the same thing happen but luckily I found you before wasting my time on the phone. I can’t believe that worked!
      Thank you!

      Reply
    • Justin

      August 13, 2017 at 11:28 am

      The same thing worked for me too.

      Reply
  27. Gary Maddox

    December 4, 2016 at 8:28 pm

    I have a key Keurig 2.0 model 500. My problem seams to be just the opposite of all of these. My machine won’t stop brewing now. No matter what number of oz’s I set it for, it will pump the reservoir dry. I have to stand there and cancel the brewing when the cup gets close to full. Any ideas?

    Reply
  28. Tiffany

    June 15, 2016 at 1:09 pm

    We had the exact same problem so mu husband unplugged the machine, removed the water tank, and repeatedly pushed the button for about a minute in attempt to reset/remove any stored energy from the machine. After that it worked perfectly. We think when we came home the night before, the power had gone out for just a few minutes in a storm while we were gone. We have always babied our Keurig 2.0 and only use distilled bottled water in it. It costs 88 cents per gallon versus buying a new $120 machine, so to us it is absolutely worth it. It seems like this is not a common problem for Keurigs, but I hope it is as easy of a fix for others as it was for us!

    Reply
  29. Gaylon McCorkle

    February 26, 2016 at 8:11 am

    I did this and mine is working fine now.

    Reply
  30. Laura

    October 24, 2015 at 9:59 am

    I had almost the same problem. My whole screen looked like white noise on a tv, but it still brewed coffee. So I unplugged the machine and turned it upside down and after getting about 2 cups of really warm water out of the reservoir, then after about 15 minutes, I turned it back over. Then I opened up the part where you put the K-cup and took a napkin and started drying out the very back where the wires come into the top. I also dried other spots I saw water being very careful not to pierce my fingers with the puncture points. Afterwards I plugged it back in and after a few minutes of hearing it fill the reservoir and heating up, the computer part worked beautifully. I then realized that I had been turning it off after every brew. So now I leave it on sometimes with the top open so it can draw out. Hope this helps. Good luck!

    Reply
    • BD

      May 30, 2016 at 7:50 am

      Worked like a champ, drained the remaining water and used a hair dryer on the insides (wires) and after a few minutes of drying, plugged it back in and worked perfectly! Thanks for the tip!

      Reply
  31. Debby Smith-McGinnis

    October 28, 2014 at 3:01 pm

    I have the special edition model and when it keeps shutting itself off it is a prime problem. The machine loses prime. My machine does this sometimes after I fill the tank. Take the tank off the machine and suck air thru the clear tube on the side of the machine replace the tank and presto works every time.

    Reply
    • Hilda Langegger

      October 29, 2014 at 5:51 pm

      I tried it and it worked!!!! Thank you
      thank you Debby…. I tried everything and was on the computer the whole afternoon… I read your post and could not believe that it worked. I’m so pleased and thankful to you…Once again Thank you :) :)

      Reply

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