Your Keurig stopped working or it’s not brewing properly? Need help with Keurig 2.0 troubleshooting? Here are the most common Keurig 2.0 problems and how you can solve them.
In a perfect world, when you turn on your coffee maker it performs exactly the way you want it to. However, that’s not always the case with Keurig 2.0. Often times Keurig 2.0 won’t brew, won’t turn on, it leaks or it won’t read k cups.
This can be frustrating but don’t worry, most of these things can be fixed in a few easy steps. Here are Keurig 2.0 troubleshooting tips you can use to fix your coffee maker (and your morning as well).
How to set up Keurig 2.0
You will find a step-by-step guide in the manual and it’s important to follow all the steps correctly.
1. Plug in the brewer.
2. Lift the handle and remove the shipping disk.
3. Rinse the water reservoir, fill it with water and return to the unit.
4. Press the Power button and wait to preheat (needs approximately 3 minutes).
5. Next, you need to run a cleansing brew. Place a mug on the drip tray, open and close the handle without inserting the k-cup, select 6-ounce setting, and press brew. When you finish the rinsing process, you can use your coffee maker to make the coffee.
Keurig 2.0 won’t brew coffee and it’s not dispensing water
The heating process may last about 3 minutes, so be patient. If nothing happens after this time, then make sure that:
1. The water reservoir is placed properly and there is enough water in the reservoir.
2. The handle is lowered completely and you have the brew setting screen.
If everything seems fine, the water reservoir is in place, the brew button has been pressed and nothing happens for more than 5 minutes, call Keurig Customer Service so they can troubleshoot your machine.
My Keurig 2.0 won’t turn on
To turn on Keurig 2.0, plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a Welcome note. If it doesn’t turn on you can try several things: check to make sure that the brewer is plugged securely; unplug and plug in the brewer; plug the brewer into a different outlet. As the last step, Keurig even recommends resetting your home’s circuit breaker.
If nothing works, it’s time to call Customer Support.
Keurig 2.0 More water please error
If you’re getting “more water please” error, refill the water reservoir to the MAX fill line and press continue. You can also remove and place the reservoir back to the unit to make sure it’s placed properly.
If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still getting this error here’s what you can do:
1. Remove the water reservoir and empty the water.
2. Clean the reservoir by hand using soap and non-abrasive cloth and rinse thoroughly (not dishwasher safe).
3. Check the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems.
4. Fill the reservoir to the max fill and return to the unit, and make sure it’s seated properly. If it doesn’t work, it’s time for Customer Service.
Keurig 2.0 trickle while brewing
It’s absolutely normal for a Keurig 2.0 not to dispense water in a stream but to trickle coffee. As long as you get a selected beverage size everything it’s fine. If you’re getting only partial cups, try cleaning exit needles and descaling the machine.
Keurig 2.0 leaking
If Keurig 2.0 leaks while preheating, the machine might be clogged. Try cleaning exit needles, the k-cup holder, and the disc under the holder.
Check the valve at the bottom of the water tank to make sure it’s clean and looks fine. The third option is again, the tap method.
If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call Keurig Support for further assistance.
Keurig 2.0 won’t stop filling
If your Keurig 2.0 won’t stop pumping water try the tap method: turn off the unit, remove the water tank, turn the machine upside down, shake slightly and tap the bottom a few times.
If you’re using distilled water, switch to tap, filtered, or bottled water – this should fix the problem. It’s not recommended to use distilled or softened water in Keurig coffee makers.
Keurig 2.0 leaking water after brewing
If your Keurig 2.0 is leaking water after brewing, try cleaning the k cup holder and exit needles, and don’t forget the little tray that sits under the k cup holder. This part can get full of grounds and debris and that can cause problems. Take it out and wash it with dish soap and warm water.
Keurig 2.0 shuts off
Make sure that there is enough water in the reservoir and refill if needed. If that seems fine, check the energy saver option for K350 or auto on/off option for K450 and K550.
For K350 go to settings, energy saver, and turn off this option. Press save to confirm and then use back to return to the settings menu. For K450 and K550 go to the settings menu, then auto-off or energy-saving option, just uncheck the little box next to enable the option. Press save to confirm.
If auto-off/energy saving mode is disabled but the brewer still turns off on its own, please contact Customer Service.
Keurig water under pressure
Keurig “water under pressure” error indicates the problem with the exit needle. Carefully open the handle, take out the pod and clean the exit needle. You can clean exit needles using a paper clip or you can use Keurig maintenance accessory. If this happens more than once or twice in a row, or cleaning isn’t helping anymore (that’s possible too) call customer service for assistance.
Here’s how to clean exit needle on Keurig 2.0.
Keurig 2.0 won’t close
Sometimes the handle gets stuck for no reason. There is a really helpful video I found on YouTube that should help you solve this problem.
Keurig 2.0 stuck in preheating mode
The machine needs about 3 minutes to do an initial preheating. If the process takes longer, then it’s possible that something is wrong with the machine.
Unplug and plug in the brewer again to repeat the process, just in case. Make sure that the water reservoir is in place and there is enough water in the tank. If everything seems fine but still nothing happens, it’s recommended to call Keurig customer service.
There is a fix that worked for some of our readers. Unplug the machine, fill the tank with hot water and turn the machine back on. The machine should recognize hot water and start working again. Please note, Keurig only recommends adding cold water in the tank, so while the fix usually helps please use it at your own risk.
Keurig 2.0 auto on won’t work
Sometimes Keurig 2.0 won’t brew if there’s not enough water in the reservoir. If you lift the handle or move a carafe after you turn on the auto ON, the auto brew will cancel.
If you did everything right, there was enough water in the reservoir, you didn’t move a carafe or lifted the handle after you’ve set the auto on, the enable box was checked and you didn’t forget to press SAVE, but it still doesn’t work then it’s the brewer and you should call Customer Service.
Keurig 2.0 screen is blank or not responding
Unfortunately, screen issues are a very common Keurig 2.0 problem. Usually either the touch screen doesn’t work or there’s a blank screen. There’s really not much you can do about it except unplug and plug in the brewer to see if it work. This fix can often help (YouTube), so you can try that as well.
Please pay attention to how often this happens. If it’s just once or twice it’s not a big deal, but if you think it’s happening too often, call Customer Service. It’s not something that will solve on its own and you probably don’t want to turn the machine on and off all the time because the screen goes crazy.
Grounds in the cup
If you’re getting ground in your cup, switch to tap or bottled water. Keurig doesn’t recommend using softened or distilled water in their machines. If you’re using softened water, empty the tank, fill the tank with tap water and run a few rinse cycles to rinse the machine. This should solve the problem and you should be able to make the coffee without any issues.
Regular cleaning is important as well. Make sure to clean the brew head regularly.
How to use non-branded k-cups in Keurig 2.0
Keurig 2.0 brewers only work with Keurig branded k-cups. If you want to use non-branded k cups in Keurig 2.0 here’s what you can do:
1. You can cut the top of the Keurig branded k-cup and attach it on top of any other k cup.
2. Cut the left side of the updated label and attach it to the left side of any k-cup you want to brew.
3. You can attach a part of the label over the scanner itself.
If you want to use your own coffee in Keurig 2.0 or you simply prefer eco-friendly options, you can purchase Keurig 2.0 reusable filter for $8.00. This filter works with all 2.0 series brewers and it’s optimized for brewing a k-cup size (4 – 12 ounce). If you want to brew your own coffee as a carafe, you can get a reusable carafe filter.
I hope this helps. If this didn’t solve your problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further help. Customer Service is available 7 days a week at 866-901-2739.