Keurig Rivo : Your Rivo Questions Answered!

The Rivo system is a single serve espresso machine from Keurig that uses specially designed Lavazza espresso pods, and allows you to make quality espresso drinks in your own kitchen – at a touch of a button.

keurig rivo review

If you want a simple-to-use-no-messy-kitchen machine that makes delicious espressos, cappuccinos or lattes, you’ll love this machine:

Rivo has a 15 bar pump pressure, which guarantees that you’ll get a real espresso, not just some airy, foamy coffee drink. It has a nice sized 60 oz removable water reservoir and a small platform that you can use to bring up small cups (when using large cups, just close it up). Of course, there’s a removable drip tray and used pod storage space (it can store up to 12 used pods).

When making drinks, you can choose from two different espresso sizes: 1.4 oz and 2.8 oz. That’s like a single or a double espresso shot, just like when using the regular espresso machine. Important: 1.4 oz and 2.8 oz is just an espresso. Your latte or cappuccino is usually between 6 oz and 8 oz, when you add frothed milk.

Now, for the milk. The Rivo has a built-in milk frother that uses fresh milk! You don’t have to buy special milk pods or anything, just use that milk you already have in your fridge. You can use 2%, low fat, soy or almond milk. And, for the best results, the Rivo frother has three different frothing modes: cappuccino, latte and cold froth.

here’s a cappuccino – super quick & simple.

It’s pretty obvious that, no matter what your skill level or experience, you will be able to make a great cup of espresso, cappuccino or iced latte with the Rivo.

The Rivo Cappuccino & Latte System retails for $199.99.

Keurig Rivo Lavazza Pods

It’s no secret that I love Lavazza espresso blends, so I’m really happy to see that Lavazza makes the Rivo pods. You’ll have a great tasting espresso. They have 4 different espresso pods for the Rivo.

According to Keurig, they will try to keep the Rivo system as exclusive as possible, so I don’t expect to see new pods in the near future. They believe that they’ve found just the right blends for different tastes, and I can agree. As I mentioned, there are 4 different Lavazza Rivo pods:

Classico: medium roast, sweet floral and fruity notes.
Delicato: medium roast, chocolate and citrus notes. Rainforest Alliance Certified.
Intenso: dark roast, full body, butter and caramel notes.
Decaf: medium roast, smooth, citrus and dried fruit notes.

Price: $14.99 per 18 ct box, or $0.83 per drink.

FAQ
Can you use regular K-cups in Rivo? No, this machine is only compatible with the Rivo-Lavazza coffee pods.

Does the Keurig Rivo make regular coffee? No, the Rivo machine uses only espresso pods. However, an Americano coffee is a great espresso replacement for regular coffee and you can craft one with this machine. If you need a single serve machine that makes only regular coffee, check out these popular K-cup machines.

Can the Keurig Rivo brew tea? No. You can use it to get hot water, but it’s not the same as using keurig tea k-cups. If you want a machine that uses single cup tea packs, this is not the right machine.

Keurig Rivo reusable cup?! Unfortunately, they don’t have a refillable rivo cup in the offer, so you won’t be able to use your own coffee (not yet, at least).

Keurig Rivo brew sizes?! The Rivo offers two brew sizes 1.4 and 2.8 oz. That’s like single and double espresso shot. But, that’s an espresso. When making lattes and cappuccinos you will add milk and get a proper size drink (normally 6 – 8 ounces).

How do you remove used coffee pods from Rivo cappucino & latte system? The machine will automatically push down an empty pod into the pod bin, once you open the handle.

Rivo frother overflow? Normally, that happens if the milk was below the MIN line. When using your Rivo forther, it’s really important to not go below the MIN line and not above the MAX line.

Can you use soy or almond milk in the Keurig Rivo? Yes, you can use any type of milk you like in the frother. You can use regular or dairy free milk. However, you will almost never achieve the same level of froth with almond or soy milk in comparison with whole/skim milk. For better result, Keurig recommend to always use cold milk in the frother, and not to use milk below min and above max values.

Keurig Rivo best milk to use for froth? Regular 2% milk will give the best froth. But, if you have any allergies, it’s best to use the milk option that you normally use. Your health is much more important than froth volume.

Can you use flavored creamers or syrups in the Rivo frother? According to Keurig, adding any other ingredient besides milk – in the frothing pitcher, like syrup, creamer or ice cubes can sometimes damage the machine and it’s not recommended. However, most people use a combination of flavored creamer and milk in the Rivo frother. Personally, I don’t think that creamer can cause a damage to the frother since it has the same texture like milk. I definitively wouldn’t use sugary syrups or ice cubes in the frother though. Also make sure to clean the frother thoroughly after each use. As I mentioned, the manufacturer doesn’t recommend this so it’s a matter of personal choice and no one can guarantee that this won’t cause a damage to the system.

Rivo won’t froth?! For some reason, Rivo machines can sometimes have problems with the milk fother. One of the readers Dave has a smart solution (thanks for sharing Dave): “For anyone having issues with the frother Karen pointed out what may be causing your issues. The second or third time that I used it I figured that it would be better to push the rubber stopper all the way up so it was in contact with the lid. If you do that it actually prevents the wisk from spinning at all. You’ll get warm milk, but that’s it….and it may make a funny grinding sound. Slide the rubber stopper back down the shaft that the wisk is on, then slowly slide it up….there is actually a little indent that it is supposed to sit it. And there should be a gap up about a quarter of an inch or so between the stopper and the underside of the lid. Since figuring this out we haven’t had a single issue with our Rivo, and we use it a lot.”. I hope this helps. If not, then make sure to contact their customer service – you can find the contact info here.

Keurig Rivo vs Verismo?! Personally, I love the fact that Rivo uses Lavazza coffee and fresh milk! The Verismo uses milk pods (which I don’t like), but you can skip this by heating up fresh milk in your microwave or frothing it up with those small, handy milk frothers. There’s a small difference in the pod price: rivo $0.83 per pod, Verismo $1.00 per pod. But, the Verismo does offer several extra options. You can make espresso, but also regular coffee & teas. They have a total of 15 different pods in their offer, and the machine retails for $119.00!

Keurig Rivo vs Nespresso?! Both machines are very convenient and simple to use. The main difference is the pod choice. Even though you can make all kinds of espresso based drinks using 4 available rivo pods (it’s not that you can make only 4 drink types), the Nespresso has 21 different pod in their offer! That’s just better. And, I like that Rivo has a bult-in frother. With Nespresso you can, either get the machine + milk frother, or you can get one of the combo models: Umilk $229.00 or Citiz+Milk $299.00. There’s also a  difference in the price of the pods : rivo $0.83, nespresso $0.65 per pod.

Where to buy Keurig Rivo in Canada? Keurig Rivo is available for purchase in Canada. The prices are the same as the prices here. For more info visit keurig.ca.

Keurig Rivo TV offer: I’m not 100% sure but I think that there were 3 different Rivo offers last year. It was something like 30 day risk free Rivo trial, including Rivo packs and what not. Here are the offers that have aready expired: 22.rivoTV .com ; rivotvoffer .com ; 83.trykeurigRIVO .com (to see if the offer has expired, you need to type the url address directly in your browser (Google usually won’t show it in the search results).

- – - – - – - – - – - -
PROS
15 bar pump pressure (ideal for espresso)
removable water reservoir, 60 ounce
platform for small cups
space to store used rivo pods
built-in milk frother, three frothing modes (uses fresh milk, no need to buy special milk pods or separate frother unit)
easy to make iced drinks with cold froth option
simple, user friendly control panel
optimal 2 cup sizes, one and double shot
- includes limited one-year warranty for regular home use

CONS
4 pod options total, 1 decaf (but you can still make all kinds of espresso beverages)
only makes espresso & espresso based drinks
brewing temperature 167 -176 °F, slightly lower than optimal

PRICE
Rivo portion packs, 18ct box = $14.99 ($0.83 per drink)
Keurig Rivo Cappuccino & Latte System, $199.99 buy-now-1

 

Comments

  1. Casey says

    I really wanted to buy this product but am not since there are no Keurig Rivo reusable cups. Are there palns to make reusable cups in the future?

    • Danijela says

      Honestly, I don’t think they will offer reusable pods soon. If you want to use your own coffee, semi automatic machines are ideal. They are not as convenient as capsule machines but you’ll have all the freedom and great cup of espresso. You can get some nice models for $200 or less

  2. Alicia says

    I recently received the Keurig Riva as a wedding gift. I have been enjoying it very much and using it about every other day. For the first time today I had to dump the bin with the used pods. I cleaned the bin and replaced it in the machine. After doing this the lever on the top of the machine no longer goes down all the way. I tried putting a new espresso pod in and testing it out. The lever would not stay down thus all the espresso went into the spill catcher. Please help

    • Danijela says

      You can try removing and placing the rivo pack bin & drip tray again. Just in case, to see if it’s placed properly.
      Sometimes, the handle won’t close if the rivo pack didn’t fit well, so you need to lift the handle, adjust it and close it again. If everything seems fine, the bin, drip tray and the pod looks fine and are in the right place, but it still won’t close like it used to, then it’s best to call keurig customer service and ask for instructions. 1.866.901.BREW (2739). Good luck! Let me know if you need anything else.

  3. Amanda says

    Not sure how long this will be in QVC, but they have the RIVO for $199 + your sales tax and about $14 shipping. The deal is, this package includes 36 pods (instead of usual 12) and a pod carousel (usually $20-30 more).

    I got the rivo yesterday and love it. My only small issue is it does not brew piping hot. I like very hot so I have to sip first, then drink. You can drink right away. I did preheat my milk which helped some.

    Has anyone used the same pod to brew a second shot immediately? Was it strong enough?

    • Danijela says

      Hi Amanda and thanks for the feedback, I’m so glad you like the machine. I haven’t tried it myself, but you can give it a try. However, I think it’s much better to get out the pod first and then add more water (lift the handle and close it without inserting new rivo pod, and then use single or double espresso shot once again).

      It really depends on what type of beverages you like. For latte and cappuccino, 1.4 oz and 2.8 oz are pretty good sizes to start from. If you like espresso taste but you like big cups, Americano is perfect. In a mug, brew espresso using lungo button 2.8 oz, and just fill the rest of the mug with hot water. It’s super simple. I hope this helps. Thanks for stopping by and enjoy your homemade espresso.

  4. Dawn Johnson says

    My husband gave me this machine for Christmas, before that I used a regular espresso machine. So far I am LOVING it, especially when we have people over and I need to make several drinks. Before, it would take me at least half an hour to make four drinks. I love not having such a big mess every morning on the counter. I used to love Starbucks coffee, and at first I wasn’t sure about the Lavazza capsules but after trying all of them, I love the delicato variety the most. It brews a perfect shot of espresso topped with lots of crema. It reminds me of the wonderful lattes I get in France, a little smaller than I was used to making but a good reason to have two. One of my favorite features now is the cold froth, I usually like to make an iced latte in the afternoon and the cold frothed milk adds such a wonderful decadent creamy texture to it. I am addicted and I find that I miss my machine whenever I travel. I recently stopped at a Starbucks to get an iced latte and I could not hardly drink it. The only downside so far is that I am drinking way more coffee.

  5. Belen says

    I just received my Keurig Rivo today and already tried all the recipes in the recipe guide that came included with the machine. Where can I find more recipes?

  6. Dacia says

    I just bought the Rivo machine and I can not wait to receive it. I already own a keurig k cup machine. Will the new rivo cups store in my current k cup storage units? I have 2 stand up holders and a drawer for my k cups.

    • Danijela says

      Wow, I’m so excited for you Dacia, Rivo is a great machine.
      As far as pod holders, the rivo pack are much smaller than k-cups, so it wouldn’t be a surprise if they don’t fit. But, I think you will be able to use at least one of the models – probably the drawer, if not all three. I can’t say for sure since there are so many different holder/drawer models out there. Keurig have a special designed Rivo carousel ($29.99 http://www.keurig.com/accessories/rivo-carousel ) but I would wait until I see how they fit those you already have.
      ps. I don’t know if you have some old glass jar or bowl, they also look good with the pods inside.

      Let me know if you need anything else. Enjoy your homemade espresso, and have a very blessed and happy holidays.

  7. Tammie says

    3/3

    PS – Danjela – I also had the frothing issue (little to no crema – mostly milk). Thanks for passing on the tip about the rubber plunger on the whisk.

    I’m back in business!

    (PS – sorry to be such a wind bag, but had my dbl espresso this morning…)

    • Danijela says

      Awww Tammie, you are amazing…thank you so much for your feedback and all the info. I’m so glad you’re satisfied with the Rivo and that I was able to help. Thank you!

      Enjoy your espresso drinks and have a very blessed and happy holidays.

  8. Tammie says

    (Contd) 2/3
    I also the fact that the machine works fast and seamlessly. Touch the on button, wait a couPle seconds for it ti warm up, pop a pod, hit a button and the delicious aroma of freshly brewed espresso begins to waft through the air – go to my fridge, pour a little milk in the fritter cup, insert, hit a button, couple seconds later I am pouring a rich cream and frothy milk into my espresso. So in under 2 minutes, I am in latte heaven.

    I also love the versatility – you can vary the flavors, strength (1, 2, 3 shots of the same pod), and the type of drink (cap, latte, iced, hot, even Americano coffee).
    the options are limitless, bc RIVO has done an excellent job prodding the basics that are easily mixed and matched.

    The espresso itself is outstanding. It’s smith and rich. Its not bitter. Abd I don’t get that ‘coffee buzz’ like w some coffees that can cause a spike in energy and make you irritable.

    I also love the money savings – if you buy the 18 ct box at BBB w/$5 off coupon, cost is $10. That’s roughly 50 cent a cup for a latte VERSUS $3, $4, or $5, depending on where you buy your brew. With this savings, I figure the RIVO machine will pay for itself in a short time. Instead of feeling that ache of my pocketbook being drained each time I get a latte, now I feel Iike I am saving money each time I sit down and enjoy a delicious latte – in my pajamas!

    I recently read some articles about a ‘throw down’ between *bucks, McD’s, and Dunkin Fonuts on pumpkin spice lattes this fall.

    IMHO, I believe the more people find out about the RIVO, the more people will quit the ‘big 3′ latte sellers.

    Thanks RIVO❤❤❤❤!!!!

  9. Tammie says

    Love your blog – thanks!
    I just bought the Rivo espresso machine last week bc I got tired of running out to get a latte every morning in the cold.(I work at home).

    OMG!! Was this ever a GREAT investment.

    I bought the Rivo at Bed, Bath, Beyond w/a 20% coupon, bringing cost to about $185, 190-199 w/tax (sorry, don’t remember to the penny).

    The thing I love the best is the CONVENIENCE and EASE of having a latte, right when I wake up, in my own home, in my pajamas. (CONTD)

  10. Cinthya says

    Hi Danijela, I love Starbucks & Nestle Nescafe which is the company that sells the Nespresso. I am looking to purchase my first brewer/espresso machine for myself this xmas. My only doubt which keeps me from making up my mind is that I NEED/WANT the Milk frother no matter what machine I get but I’m worried about all of them made of plastic and none but the Verismo 600 show mention that at least the water tank is BPA-free. Do you know of if the Keurig or the Nespresso have a BPA-free option? Thanks in advance for your time =).

    • Danijela says

      All these machines works good, so you will have a great cup of coffee no mater which one you choose.
      According to Keurig, both Keurig Rivo pods and the machine ARE bpa free and do not contain any phthalates (pods faq http://krg.bz/1biKlh5 and here for the machine http://krg.bz/1dRHYcQ), which is great.
      As you already told, the Verismo machines are bpa free (both 580 and 600 model). Now the Verismo uses special milk pods, which no one ever buys since they taste pretty bad. So, you’re completely right, the frother and fresh milk are a much better choice even if you get a Verismo. But, I would suggest to skip their frother and get a different one since it’s not very durable.
      And now, the Nespresso. The Nespresso uses aluminium capsules and they are coated with protective film to prevent any contact between the aluminium and the coffee, so you don’t have to worry about them. This information about the machines is simply impossible to find. It took me two hours, reading manuals and user guides and what not, and finally I had to send them an email. I will let you know as soon as I get a reply from them.

      I guess this is really important to you so I want to help.

      • Cinthya says

        Danijela, I really appreciate all your help & time =). I’ll wait for your info on the Nespresso before I make my decision. Thank you again for the help.

        • Danijela says

          You’re welcome! I just got the mail from Nespresso and in short : it says that Nespresso machine water tanks contain no trace of Bisphenol-A and made using styrene methylmethacrylate copolymer (SMMA), which is approved for use. The only machine/part that contain BPA are external milk jugs on their Lattissima machines. I think these are great news, since you can choose among all other models plus use their frother. I hope this helps. I’m sure you’ll choose the best machine for you home. All the best.

  11. Lindsay Hawkins says

    I have issues with my rivo brewing less and less espresso each time that i use it. Any idea how to fix this problem? It's so hard to find any FAQs on the rivo. But I love it!!!!

    • Danijela says

      I’m sorry you’re having these issues with your machine Lindsay. I can’t say for sure, but I would first run a cleansing brew just to make sure there are no coffee grounds in the internal components. I don’t know if you have a manual, but just in case: place a mug on a drip tray. Run an espresso lungo button without inserting the pod and when the process is complete, discard the water from the mug. That’s it.

      If this doesn’t help and you don’t have any problems with power and you know that water reservoir is full, you might want to descale your brewer. You should do this every 3 – 6 months just to make sure that your machine is (and keep) working properly. Here’s a video showing how you should descale your brewer. http://www.youtube.com/watch?v=0E1zSVdxiPs&list=PL_lYEE21c_d20uXfmMw0B-61oam3IxsDa&index=8

      If you don’t have this special bottle, you can any citrus based decalcifying solution. Keurig FAQ says: “It is not recommended that one use vinegar to clean the Rivo® System. Instead, please use a a citrus based decalcifying solution, such as Durgol. The outside of the brewer can be cleaned with a warm damp cloth. ”

      And, if this doesn’t help, I suggest to call their customer service. In fact, you can try the cleansing brew, and call the customer service before you try descaling the brewer, just in case ;) . You can give them a call at 866-901-2739 or send them an email http://www.keurig.com/customer-service .
      I hope this helps. Good luck and let me know if you need anything else. Thanks for stopping by!

  12. john says

    Rivo is now available at Kohls. $249 but with a 30% off I got ours for $175.
    Gift for my wife’s birthday. any idea what size cups to get for cappuccino and latte? I got 3 oz espresso cups.

    • Danijela says

      Wow, that’s a lovely gift John. And, I love the price!
      As far as the cups, well, it depends on what you like. Because you can serve a latte/cappuccino in 8 oz or 16 oz cup. You don’t have to follow some strict rules.
      Personally, I love 12 oz cups. They are not too large, but you can still stir your coffee without making a mess. I think it’s great size no matter if you’re making your latte/cappuccino using short espresso or espresso lungo setting. And they look pretty good, too.
      In fact, I think that Keurig recommends 12 oz cup too for the Rivo cappuccinos and lattes. I hope this helps.
      PS. I don’t know if you got a recipe book with your machine, but just in case you need one, you can download one online http://www.keurig.com/~/media/Files/PDF/RecipeGuide_110612.ashx. Have a great week and let me know if you need anything else. Cheers!

    • Danijela says

      Thanks Chanah. Some say they might start carrying the Rivo around the holidays, but I can’t say for sure. I will keep you updated. Let me know if you need anything else and have a great week.

  13. Dave says

    I was lucky enough to order one of the Rivos from keruig .com when they were still shipping to Canada….they won’t ship to Canada any more and it isn’t available on Rivo .ca yet. Regardless, we love this machine. It works great and we have the Intenso and the Decaf pods so we can treat ourselves any time – and it brings back great memories of our recent trip to Italy.

    For anyone having issues with the frother Karen pointed out what may be causing your issues. The second or third time that I used it I figured that it would be better to push the rubber stopper all the way up so it was in contact with the lid. If you do that it actually prevents the wisk from spinning at all. You’ll get warm milk, but that’s it….and it may make a funny grinding sound.

    Slide the rubber stopper back down the shaft that the wisk is on, then slowly slide it up….there is actually a little indent that it is supposed to sit it. And there should be a gap up about a quarter of an inch or so between the stopper and the underside of the lid. Since figuring this out we haven’t had a single issue with our Rivo, and we use it a lot.

    • Danijela says

      Hi Nelson,
      no they, don’t make reusable cups for the Rivo at this moment. They only make original espresso cups. Sorry. Thanks for stopping by and have a great weekend. Let me know if you need anything else.

  14. karen says

    I had a similar problem with the frother. I fixed it easily. It has to do with the rubber dome shaped stopper on the frother. There must be space between the top of the frother and the stopper. If you push the stopper all the way flush against the frother lid it will not aerate. Good luck!

  15. Robert says

    I’ve had my Rivo for a couple of months now and it suddenly won’t froth anymore, and I haven’t found any Rivo blogsite for Keurig Q & A has no answers, can any one help?
    Thanks

    • Danijela says

      Hi Robert. One of my readers had this same problem. Luckily, Keurig has a pretty good customer service. so I suggest to give them a call and just say that you’re having a problem with the milk frother. I am sure they will be glad to help. You can find the contact info at the bottom of this page http://www.keurig.com/customer-service . Good luck and let me know if you need anything else.

  16. milt says

    can you use liquid flavored creamers with the milk in the frother. about 25 % creamer to 75% milk with the rivo. i can do this with the nespresso lattisima plus

    • Danijela says

      Hello,
      Rivo does have a separate frothing pitcher (it’s pretty similar to those on Nespresso Lattissima machines), so I am pretty sure that you can use this same recipe. However, you should know that adding any other ingredient besides milk (before frothing), like ice, syrup, creamer etc is not usually recommended, because it CAN cause a damage to your coffee machine. Both Keurig and Nespresso don’t recommend this. I hope this helps. Thanks for stopping by. All the best!

      • vincent says

        I also use 50/50 on whole milk and flavored creamer. It gives me a nice froth and flavor. I know the instructions do not recommend it, but I clean it out every time. Then i run a clean water froth cycle afterwards, to prevent any residue. Then I hand dry all the froth components. I honestly think my machine should be fine. What are your thoughts? Do you honestly think that running 50/50 milk and flavored creamer will damage the frother if it is meticulously cleaned every time?

        • Danijela says

          Creamers and milk have almost the same texture so it’s not like you’re using sugary syrups, ice cubes or anything. I don’t think it can cause any damage neither. Especially since you’re taking such a good care and you clean the frother thoroughly. I do have to mention manufacturer’s recommendation though.

  17. Apollo says

    I have never tried the Keurig, but love Lattes and Cappuccinos. I have long been looking for a great machine to have in my kitchen. I might put this one on my short list.

    • Danijela says

      Hi Apollo, I am glad you like it. Yes, most Keurig machines don’t make espresso and cappuccinos, this is the first model ever. If you’re looking for a good single serve machine that makes espresso and cappuccinos, Rivo is a pretty good choice. People love this machine, even though it’s relatively new. The CBTL machines are also a great choice especially because they make both brewed coffee and espresso drinks. I hope that helps.
      Thanks for stopping by and have a great week!

  18. Al says

    I have an old Gaggia Classic espresso machine and my own Rancilio grinder but I also like to go by and get Starbucks espressos for the convenience on the way to work. I have been looking for reviews on the Verismo and Rivo machines and really want to try one for quick lattes in the morning without grinding, tamping, etc. Which one would you recommend at this point for the best all-in-one solution, the Verismo or the Rivo? I always get a triple Venti at Starbucks so I presume I would be using multiple pods so I know I won’t be getting much of a cost savings. Thanks for the effort you put into your reviews.

    • Danijela says

      Hello, Al
      wow you have a really good taste. I love Gaggia machines.
      As far as the Verismo / Rivo, I would probably recommend Rivo.
      First of all, I don’t really like Starbucks milk pods. In my opinion, fresh milk is really important if we want to make good espresso based drinks.
      Second, I usually buy Lavazza espresso and I like the fact that Rivo uses their espresso pods. And there is that pod/ packs price difference. Verismo pods – $0.99 per drink, Rivo packs $0.83 per pack.

      Of course, good customer service is also important and according to my readers, Keurig has much better customer service than Starbucks.
      These are just a few reasons. I hope this will help a little bit.
      Thank you for taking the time to stop by and this nice comment, I really appreciate it. If you need anything else, feel free to ask, I will be glad to help. All the best!

      • Al says

        Oh I love Lavazza espresso too, so that would be a plus with a Rivo. Lavazza Super Crema Whole Beans in the blue bags are one of my favorites to grind myself.

  19. Kimberly Kirby says

    Received the Rivo for Christmas and love it! Bought the R-cups from Keurig online… not a problem. The only problem is that the frother is no longer really frothing the milk. There seems to be no difference now between latte and cappucinno. It just seems to spin the milk around a bit and warm it up. So disappointed! Not sure what to do… curious if you have heard of this happening from anyone else. Have used it probably 25 or so times since Christmas. So sad:(

    • Danijela says

      Hi Kimberly,
      sorry for the late response. I am glad that you like the Rivo and I want to thank you for your feedback. As far as this milk frother problem, this is not a cheap coffee machine and you should be able to use it more than 25 times for the price. Rivo comes with the 1 year manufacturer’s warranty and I think it would not be a bad idea to contact Keurig customer service ( you can find contact info here http://www.keurig.com/customer-service ). I hope they will help. Let me know how it went or if you need anything else. Good luck!

Leave a Reply

Your email address will not be published. Required fields are marked *