Today we talk about the most common Keurig Rivo problems, along with some solutions for fixing them.
Rivo won’t puncture the pods
If this happened just once or twice don’t worry, this can sometimes happen for no reason. Simply take out the pod from the bin and use it again. Make sure that that the pod bin is empty, that’s important. You can also try this fix: open the handle and push it all the way back, then close it again, to make sure it’s properly aligned and it’s not stuck somewhere. If everything seems fine and your Rivo is still not puncturing the pods, please call Keurig customer service for further instructions.
Keurig Rivo doesn’t make hot coffee
The Rivo brewing temperature is 167 -176 °F, which is slightly lower than optimal temperature. The hot froth is around 150 °F, which is pretty much ideal. When you combine espresso and milk, the final drink temperature will be around 165°F. To make your espresso slightly hotter, run one lungo button without inserting the pod and discard the water. This will heat up the system. You may also rinse your mug with hot water before brewing. This should help keep the coffee hot little longer.
Coffee grounds in the cup
With pod espresso machines, some amount of coffee grounds at the bottom is completely normal. They are usually very fine and they don’t mess up the coffee taste or texture. If you’re getting a really messy result or a bad cup of espresso, you might want to call Keurig customer service for assistance.
Rivo won’t brew and the water goes into the drip tray or the pod bin
Try this fix: open the handle and push it all the way back, then close it again, to make sure it’s properly aligned and it’s not stuck somewhere. You can also try cleaning the brew nozzle with a paper clip to make sure it’s not clogged with grounds (don’t forget to unplug the machine first), and also try cleaning and descaling your machine. If this doesn’t help, there is a chance that something is wrong with the water hose or the pressure valve in the machine. If that’s the case, I recommend calling Keurig Customer Service at 866-901-2739.
Rivo frother overflow
Normally, this happens if the milk was below the MIN fill line. When using your Rivo frother, it’s really important to not go below the MIN line and not above the MAX fill line.
Rivo won’t froth
Check to see if the rubber stopper is all the way up or in contact with the lid. There must be a space between the lid and the stopper, so slide it down a little bit. This should solve the problem. If this doesn’t help, I recommend calling Keurig customer service. Customer service help is available 7 days a week at 866-901-2739.
Rivo frother does not heat
The milk froths but it’s still cold after the cycle is completed? If you use a regular (not cold froth) button, then the milk should always be warm. If that’s not the case, you should call Keurig customer service for assistance.
My Keurig Rivo is making a banging noise when I froth milk?
According to Keurig, the banging noise is normal during the frothing cycle. If the frother is working properly, then everything is ok. Of course, you can always call Keurig customer service for more information.
The Rivo handle won’t close or won’t stay down
Sometimes the handle won’t close if the Rivo pack didn’t fit well. You need to lift the handle and adjust the pod. Also, make sure the pod bin is empty and there’s no pod stuck in the machine. You can also try this fix: open the handle and push it all the way back, then close it again, to make sure it’s properly aligned and it’s not stuck somewhere. If everything seems fine, the pod bin is empty, drip tray and the pod looks fine and everything is in the right place but the handle still won’t close, please call Keurig customer service.
How to open the Rivo pods bin
Simply pull out the drip tray from the machine and the bin will come out together with the drip tray.
To keep your machine in a good shape, clean the external parts or the brewer regularly using a damp cloth and descale it every 3,4 months. Here’s a detailed guide on how to clean/ descale your Rivo machine properly.
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Keurig Customer Service help is available 7 days a week at 866-901-2739.
Update: Keurig has discontinued the Rivo platform in December 2016. You can continue to purchase Rivo pods at select retailers, at Keurig .com and Amazon. The company expects the Rivo pods to be available for the next two years. The brewer will also still be supported in case customers need service assistance or replacement parts.
In the meantime, they have released a new k-cup machine with a built-in milk frother. While it doesn’t make real espresso like Rivo, it works with all regular k-cups, which are much easier to find than the Rivo pods. So, it’s pretty much like having the Rivo machine with the convenience of using any regular k-cup.