Today we talk about the most common Keurig Rivo espresso machine problems and possible solutions.
Rivo won’t puncture the pods
If this happened just once or twice then there’s no reason to worry, this can sometimes happen for no reason. Simply take out the pod from the bin and use it again. Make sure that the pod have been inserted correctly and that used pods bin is empty, that’s important. If both seem fine but Rivo is still not puncturing the pods, please call Keurig customer service for further instructions.
Keurig Rivo doesn’t make hot coffee
The Rivo brewing temperature is 167 -176 °F which is slightly lower than optimal. The hot cappuccino or latte froth is somewhere around 150 °F, which is pretty much ideal, but when combined the drink temperature is around 165°F, so it’s not really a steaming cup of coffee. What you can try is to first run one lungo button without inserting the pod to rinse and heat up the system. Discard this water. You can also rinse your mug with hot water before you pour the coffee in. This should help keep the coffee hot for a little longer.
Coffee grounds in the cup
With this type of machines, a small amount of grounds at the bottom of the cup is normal. They are usually very fine and they don’t mess up the coffee taste/ texture. But, if you’re getting a really messy result or bad cup of espresso, then you can call Keurig customer service to help you troubleshoot your brewer.
Rivo frother overflow
Normally, that happens if the milk was below the MIN line. When using your Rivo frother, it’s really important to not go below the MIN line and not above the MAX line.
Rivo won’t froth
Check to see if the rubber stopper is all the way up or in contact with the lid. There must be a space between the lid and the stopper, so slide it down a little bit. That should solve the problem. If this doesn’t help, I recommend to call Keurig customer service. Customer service help is available 7 days a week at 866-901-2739.
Rivo frother does not heat
The milk froths but it’s still cold after the cycle is completed? If you use regular (not cold froth) button, then the milk should always be worm. Since that’s not the case, you should call Keurig customer service and ask them to help you troubleshoot the machine.
My Keurig Rivo is making a banging noise when I froth milk?
According to Keurig, the banging noise is normal during the frothing cycle. If the fother is working properly, then everything is ok. Of course, you can always call Keurig customer service for more info.
The Rivo handle won’t close or won’t stay down
Sometimes, the handle won’t close if the Rivo pack didn’t fit well, so you need to lift the handle, adjust it and close it again. Also, empty the pod bin and make sure there’s no pod stuck in the machine. If everything seems fine, the pod bin is empty, drip tray and the pod looks fine and everything is in the right place but the handle still won’t close, then it’s time to call Keurig customer service (1.866.901.2739).
How to open the Rivo pods bin
Simply pull out the drip tray from the machine and the bin will come out together with the drip tray.
To keep your machine in a good shape clean the external parts or the brewer regularly using damp cloth and descale it every 3,4 months. Here’s a detailed guide on how to clean/ descale your Rivo machine properly
Replacement parts are available for purchase at keurig.com.
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Keurig Customer Service help is available 7 days a week at 866-901-2739.