Keurig Problems and How to Solve Them

keurig problemsYour Keurig won’t brew a full cup, it turns on/off by itself or it just seems broken – then then this episode is for you. Today, we’re covering a really important topic: how to solve the most common Keurig problems.

Depending on Keurig “symptoms” try to get a picture about what is wrong with your coffee maker:

  1. Keurig won’t brew a full cup
  2. Water doesn’t come out of the machine
  3. Grounds in coffee
  4. It turns on/off by itself
  5. Add water issue
  6. It’s not working at all.

Now, here are several solutions:

Clean your coffee maker

In most cases, simple cleaning will solve problems  1,2,3. Don’t forget, even if you have a brand new coffee maker, it is important to clean it regulary. If you take a good care of it, it will serve you perfectly. You can check out my post about How to clean a Keurig.

Clean the exit needle

If you see grounds in your coffee or you have a “won’t brew a full cup” problem, it’s probably because exit needle is clogged with coffee grounds. How to clean it? Use a paper clip! Remove the funnel from the K-Cup Holder, insert the paper clip into the tube and move it around to loosen the clog and remove any dirt. You can read more about how to clean the K-cup Holder (including the exit needle).

Check the Auto ON/OFF timer

If your Keurig shuts off or turns on by itself, make sure that the timer has not been set. Press the button below MENU and scroll through the programming options (set OFF).

Descale your brewer

If a simple cleaning doesn’t help, you should try descaling your brewer. The process is almost the same as cleaning, but it does take longer and is a little bit more complicated. Depending on the model you need to allow your brewer to sit for 30 minutes/4 hours. But since it will probably solve the problem, so you should give it a try. You can find descaling instructions in the Keurig User Guide or just go here:  Keurig brewers de-scaling instructions.

Even if your coffee maker works fine, it’s recommended to descale your Keurig at least every 3-6 months.

ADD WATER Keurig Issue

If  Keurig display indicates ADD WATER even if there is enough water in the reservoir (and the reservoir is seated properly in its base) , call Keurig Customer Service.

Contact their Customer Service

If your coffee maker is plugged in, the power button has been pushed, you’ve descaled it and it’s still not working, you can always contact their Customer Service. Few of my readers are really satisfied with their service and I am pretty sure that they will help you solve the problem.


  1. Russell Slevin says

    Water runs back into holding tank. Only get half cups unless unless I put finger over tube draining back into reservoir . Any fixes ?

  2. Sammie Turner says

    Vue was working fine. Cleaned system with water. Used it two or three times, worked fine. Later noticed that the GFCI was tripped. Each time I plug it into outlet, it trips the GFIC

  3. sharon says

    My new Keurig 2.0 300 made 2 cups of coffee and now when I try to make another cup I can not seem to get it to work… What am I doing wrong

  4. Alexis says

    My new keurig elite won’t turn on :( first cup was fine and then went to brew another an hour later and it won’t turn back on. Checked the outlets and the the water reservoir, no problems there.

  5. kevin says

    i have a Keurig that has the option of small, medium, and large cup to select from not sure of model number. have had it over a year, but recently it has started acting strange.
    the small and large cup lights will flash and the screen will go through the set up automatically, and just continues to loop.
    I have unplugged thinking it just needs to clear the computer.
    the only way i have been able to get it to brew is to time it just right after it hits the last step and cycles again.
    any idea of how to get the set up to stop which i dont use any way, i just got it for the cup options.

    • Danijela says

      Hi Kevin, I guess it’s the Special edition model but unfortunately I can’t help you very much. It’s definitively has to do something with the computer so it’s best to call Keurig customer service at 866-901-BREW (2739) and get instructions from them. I don’t think this is something that simple descaling or reset can solve. Good luck.

  6. Mike says

    This is without a doubt the worst coffee maker I have ever owned. I paid approximately $100 a year ago. We have City water which we have run through a softener. After a month the descale message came on, at which time we purchased the recommended solution and followed the instructions. It worked for about 1 month. The unit began to stop mid brew cycle. checked the auto off/on setting and found it to be off. The unit began to discharge at a trickle. Checked the needle that punctures the K-cup, it was clean. The descale message appeared again, once again the solution was purchased and the unit was cleaned and descaled per Keurig’s instructions. After the third descaling and cleaning, we started using bottled water, to no avail. after a fourth descaling and cleaning, distilled water was used. After 2 weeks the descale message light came on. Luckily, we kept our Bun coffee maker in the garage to sell at a garage sale. The Keurig and the Bun coffee maker have since changed positions. After I type this I will be ordering a Bun single cup coffee maker that will accept all of the K-cups we have. I am hoping that I can unload the Keurig at our garage sale and get a few bucks back from a bad investment.

  7. says

    I have a Keurig Elite and when I turn the power button on it immediately starts dispensing water will not stop until I shut the power button off. I checked to make sure the spring was not stuck on the bottom of the water reservoir. Do you have any idea what may be causing this?

    • Danijela says

      Hi Mary, as far as I know, this used to be a no fix problem. I think it’s best to call Keurig customer service and see if they have some new instructions or can replace your machine. You can try this though: turn of the machine, unplug it, remove the reservoir, wait for few minutes, then put it back on and plug in the machine again. You can even shake it just slightly. So, put the reservoir back, plug in, turn the machine on, lift and close the handle and see if it will work. if not, then it’s definitively broken and I would give them a call at 1.866.901.BREW (2739)

  8. says


    • Danijela says

      Hi Linda,
      if there’s no light, make sure that machine hasn’t turned off for some reason (button below the brew icon). If the power is on, then try this.
      Unplug the machine and empty out the water reservoir. Wait for 1 minute and plug it in again. Turn the machine on (power button below the brewer icon) and wait for like 30 seconds. Then, repeat the process: add water, lift the handle – the machine should show blue light on the brewer icon, close the handle (with or without a k-cup) and press top brew button (it should flash blue). Keurig Mini needs some time to warm up the water and start brewing, approximately 2 min (the top button will flash red), so just be patient.

      If the machine is plugged in, and the power is on but nothing is happening (no lights, sounds or anything, then something is wrong with the machine). In that case I recommend to contact Keurig customer service at 1.866.901.BREW (2739). Let me know if you need anything else.

  9. Marcie says

    Hi, I hope someone can help. My Keurig is not new and suddenly the top won’t open so I can put in a new pod. It’s jammed or something. The handle only goes up halfway so I can see the pod but it won’t open all the way. It turns on, it brews the old pod… Yuck… But it won’t open. Help please. I’ve looked everywhere for a solution.

    • Danijela says

      You’re probably right, something is stuck. you can try opening it on your own, but you need to be careful. first, unplug the power cord. then, check to see if there’s something stuck in the brew handle and try removing it with a paper clip or toothpick. try moving the k-cup if it’s inserted incorrectly, try open it while pushing up on the bottom of the k-cup holder from underneath, look at the parts that slide, on both sides. you can also try lubricating them. don’t use too much force. if you manage to open the handle, remove the k-cup and check to see if everything is ok: the k-cup holder, needles and all of the brew handle parts. if this doesn’t work or it’s easier for you, you can contact their customer service at 866-901-2739 for help . Good luck Marcie.

  10. says

    These are all good tips. Super automatic machines have a lot of parts and they do require a bit more care to work properly– “Set it and forget it” does not mean “Set it, forget it and never clean it.” I think 90% of Keurig problems could probably be delayed if not avoided entirely to proper cleaning and care. Calcification is one of the biggest culprits I’ve seen.

    • Danijela says

      Thanks Daniel. I am glad you agree. Oh, I have to check out your posts, sounds interesting. :) Thanks for stopping by and have a great week!

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