Your Keurig won’t brew a full cup, it turns on/off by itself or it just seems broken – then then this episode is for you. Today, we’re covering a really important topic: how to solve the most common Keurig problems.
It’s important to say that Keurig machines are not as durable as coffee maker used to be. My Elite has 5 years! and it’s still good. But, some are having issues after just a year or even few months. First, a good care is important. It’s recommended to clean the external parts or the brewer regularly and descaling it every three to six months. Of course, that doesn’t guarantee that you won’t have any problems with your brewer. Depending on Keurig “symptoms” try to get a picture about what is wrong with your coffee maker: Keurig won’t brew a full cup, water doesn’t come out of the machine, grounds in coffee, it turns on/off by itself, Add water issue, It’s not working at all. Here are several solutions:
Clean & descale your coffee maker
In most cases, simple cleaning & descaling will solve problems like brewing a partial cup, not dispensing water or getting grounds in your cup. In this video Melissa from CleanMySpace .com shows how to clean Keurig Special Edition, but you can clean all other Keurig models the exact same way. You will need: white vinegar, dishwashing liquid, a toothbrush and a cloth. If you prefer, you can use special descaling solutions like Keurig or Urnex for this purpose.
Download descaling instructions for your Keurig model.
Clean the exit needle
If you see grounds in your coffee or you have a “won’t brew a full cup” problem, that can also be because exit needle is clogged with coffee grounds. How to clean it? Use a paper clip! Remove the funnel from the K-Cup Holder, insert the paper clip into the tube and move it around to loosen the clog and remove any dirt. Here’s how to do it:
Check the Auto ON/OFF timer
If your Keurig shuts off or turns on by itself, make sure that the timer has not been set.
Keurig Mini: normally, the brewer will shut off when not working for longer than 90 seconds. To restart press Power button.
Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after your last brew. To disable, press the black Auto off button (the green light will turn off).
Special Edition and Platinum: To turn off the auto off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.
If the brewer shuts off in the middle of a brew, contact Customer Service.
ADD WATER Keurig Issue
Refill water reservoir to MAX fill and check to see if it’s seated properly. If Keurig display indicates ADD WATER even if there is enough water in the reservoir and fits fine, call Keurig Customer Service.
If your coffee maker is plugged in, the power button has been pushed, you’ve descaled it, cleaned the exit needle and done everything right but the brewer still isn’t working properly, you should contact Keurig Customer Service. Few of my readers are really satisfied with their service and I am pretty sure that they will help you solve the problem. Keurig Customer service help is available 7 days a week at 866-901-BREW (866-901-2739).
How to set up Keurig 2.0 brewer. You will find a step-by-step guide in your manual and it’s important to follow all the steps correctly.
1. plug in the brewer
2. lift the handle and remove the shipping disk
3. rinse the water reservoir, fill with water and return to the unit
4. press the Power button and wait to preheat (needs approximately 3 minutes)
5. now, you need to run a cleansing brew. place a mug on the drip tray, open and close the handle without inserting the k-cup, select 6 ounce setting and press brew. when finished, get a clean cup and use your brewer to make coffee.
Keurig 2.0 won’t brew / won’t dispense water
First, make sure to wait long enough. The heating process may last about 3 minutes, so be patient. If nothing happens after this time, then make sure that:
the water reservoir is placed properly and there is enough water in the reservoir;
is the handle lowered completely and you have the brew setting screen.
If everything seems fine, the water reservoir is in place, brew button has been pressed and nothing happens for more than 5 minutes, call customer service to help you troubleshoot your brewer.
Keurig 2.0 won’t turn on
To turn on your Keurig 2.0 plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a welcome! note. If it doesn’t turn on you can do few things:
Check to make sure that the brewer is plugged securely.
Unplug and plug in the brewer.
Plug the brewer into a different outlet.
As a last step, Keurig even recommends resetting your home’s circuit breaker just in case.
If nothing works, then you should definitely call Keurig customer service.
Keurig 2.0 add water /more water please error
Refill the water reservoir to the max fill. You can also remove and place the reservoir back to the unit to make sure it’s placed properly. Press continue.
If there’s enough water in the water reservoir, reservoir is placed properly, but you’re still getting this error here’s what you can do. Remove the water reservoir and empty the water. Clean the reservoir by hand using soap and non-abrasive cloth and rinse thoroughly (not dishwasher safe). When done, fill the reservoir to the max fill and return to the unit, and make sure it’s seated properly. If it doesn’t work, it’s time for customer service.
Keurig 2.0 trickle while brewing
It has to do something with its new brewing technology, but it’s absolutely normal for your new Keurig 2.0 not to dispense water in stream but to trickle coffee. As long as you get a selected beverage size at the end, it’s fine. Call customer service if your brewer is not brewing at all or you’re getting only partial cups.
Keurig 2.0 shuts off for no reason
Make sure that there is enough water in the reservoir and refill if needed. If that seems fine, check the energy saver option for K350 or auto on/off option for K450 and K550.
For K350 go to settings, energy saver and turn off this option. Press save to confirm and then use back to return to settings menu.
For K450 and K550 go to settings menu, then auto off or energy saving option, just uncheck the little box next to enable option. Don’t forget to press save to confirm.
If auto off/energy saving mode are disabled but your brewer still turns off on its own, contact customer service.
How to use non-branded k-cups or reusable k-cup in Keurig 2.0
As you know, Keurig 2.0 will only work with Keurig branded k-cups or more precisely, the one with updated labels. The Keurig 2.0 scanner won’t brew old Keurig branded k-cups (the one without outer ring and Keurig brewed seal, released before January 2014), non-Keurig brand packs or reusable k-cups! However, after just few months there are several possible solutions out there that you can use to brew any k-cup brand and even your own coffee in Keurig 2.0. Here are the most popular Keurig 2.0 hack s:
1. cut the top of updated Keurig branded k-cup or k-carafe and attach it on top of your non-branded k-cup.
2. cut the left side of updated label and attach it to the left side of any k-cup you want to brew (you can even buy special stickers ($5.00) for this purpose). Or, you can attach a part of the label over the scanner itself.
3. Keurig 2.0 reusable k-cup. If you have an old reusable k-cup, like EcoBrew or Solofill you can probably use it in your keurig 2.0. Old My K-cup won’t work this way. What you need to do is to take your reusable k-cup, add coffee, close and attach a sticker or again, a part of authorized label on left side and brew. New EcoBrew $9.99 comes with stickers so you can use it with Keurig 2.0. Eco-carafe $19.99 (a reusable carafe option) and Eco-fill $14.99 reusable k-cup are also popular.
The goal of each of the hacks is to trick the Keurig sensor into believing it sees a special ink (orange) on top of its authorized pods. This is why you need to attach a sticker/label on left side or directly over Keurig’s sensor. Choose the method that works for you. YouTube is full of how to videos, too. And, please remember, brewing anything besides authorized Keurig branded k-cups is at your own risk, since it may damage your machine and it’s not recommended by Keurig brand.
Update: Keurig has finally released their original Keurig 2.0 My K-Cup reusable filter. This new filter retails for $14.99 and will work with all 2.0 series brewers: K250, K350, K450 and K550. But, it’s not compatible with old Keurig models. So it’s finally “officially allowed” to use your own coffee in Keurig 2.0 brewers. 😉
Also, the new 2.0 My K-cup filter is optimized for brewing a k-cup size (4 – 12 ounce), so if you want to brew your own coffee as a carafe, you will have to get a different filter, like Eco-carafe $19.99 reusable carafe option.
Keurig Customer service help is available 7 days a week at 866-901-BREW (866-901-2739).