Keurig Problems and How to Solve Them

keurig problemsYour Keurig won’t brew a full cup, it turns on/off by itself or it just seems broken – then then this episode is for you. Today, we’re covering a really important topic: how to solve the most common Keurig problems.

It’s important to say that Keurig machines are not as durable as coffee maker used to be. My Elite has 5 years! and it’s still good. But, some are having issues after just a year or even few months. First, a good care is important. It’s recommended to clean the external parts or the brewer regularly and descaling it every three to six months. Of course, that doesn’t guarantee that you won’t have any problems with your brewer. Depending on Keurig “symptoms” try to get a picture about what is wrong with your coffee maker: Keurig won’t brew a full cup, water doesn’t come out of the machine, grounds in coffee, it turns on/off by itself, Add water issue, It’s not working at all. Here are several solutions:

Clean & descale your coffee maker
In most cases, simple cleaning & descaling will solve problems like brewing a partial cup, not dispensing water or getting grounds in your cup. In this video Melissa from CleanMySpace .com shows how to clean Keurig Special Edition, but you can clean all other Keurig models the exact same way. You will need: white vinegar, dishwashing liquid, a toothbrush and a cloth. If you prefer, you can use special descaling solutions like Keurig or Urnex for this purpose.

Download descaling instructions for your Keurig model.

Clean the exit needle
If you see grounds in your coffee or you have a “won’t brew a full cup” problem, that can also be because exit needle is clogged with coffee grounds. How to clean it? Use a paper clip! Remove the funnel from the K-Cup Holder, insert the paper clip into the tube and move it around to loosen the clog and remove any dirt. Here’s how to do it:

Check the Auto ON/OFF timer
If your Keurig shuts off or turns on by itself, make sure that the timer has not been set.
Keurig Mini: normally, the brewer will shut off when not working for longer than 90 seconds. To restart press Power button.
Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after your last brew. To disable, press the black Auto off button (the green light will turn off).
Special Edition and Platinum: To turn off the auto off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.

If the brewer shuts off in the middle of a brew, contact Customer Service.

ADD WATER Keurig Issue
Refill water reservoir to MAX fill and check to see if it’s seated properly. If Keurig display indicates ADD WATER even if there is enough water in the reservoir and fits fine, call Keurig Customer Service.

Customer Service
If your coffee maker is plugged in, the power button has been pushed, you’ve descaled it, cleaned the exit needle and done everything right but the brewer still isn’t working properly, you should contact Keurig Customer Service. Few of my readers are really satisfied with their service and I am pretty sure that they will help you solve the problem. Keurig Customer service help is available 7 days a week at 866-901-BREW (866-901-2739).


How to set up Keurig 2.0 brewer. You will find a step-by-step guide in your manual and it’s important to follow all the steps correctly.
1. plug in the brewer
2. lift the handle and remove the shipping disk
3. rinse the water reservoir, fill with water and return to the unit
4. press the Power button and wait to preheat (needs approximately 3 minutes)
5. now, you need to run a cleansing brew. place a mug on the drip tray, open and close the handle without inserting the k-cup, select 6 ounce setting and press brew. when finished, get a clean cup and use your brewer to make coffee.

Keurig 2.0 won’t brew / won’t dispense water
First, make sure to wait long enough. The heating process may last about 3 minutes, so be patient. If nothing happens after this time, then make sure that:
the water reservoir is placed properly and there is enough water in the reservoir;
is the handle lowered completely and you have the brew setting screen.
If everything seems fine, the water reservoir is in place, brew button has been pressed and nothing happens for more than 5 minutes, call customer service to help you troubleshoot your brewer.

Keurig 2.0 won’t turn on
To turn on your Keurig 2.0 plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a welcome! note. If it doesn’t turn on you can do few things:
Check to make sure that the brewer is plugged securely.
Unplug and plug in the brewer.
Plug the brewer into a different outlet.
As a last step, Keurig even recommends resetting your home’s circuit breaker just in case.
If nothing works, then you should definitely call Keurig customer service.

Keurig 2.0 add water /more water please error
Refill the water reservoir to the max fill. You can also remove and place the reservoir back to the unit to make sure it’s placed properly. Press continue.
If there’s enough water in the water reservoir, reservoir is placed properly, but you’re still getting this error here’s what you can do. Remove the water reservoir and empty the water. Clean the reservoir by hand using soap and non-abrasive cloth and rinse thoroughly (not dishwasher safe). When done, fill the reservoir to the max fill and return to the unit, and make sure it’s seated properly. If it doesn’t work, it’s time for customer service.

Keurig 2.0 trickle while brewing
It has to do something with its new brewing technology, but it’s absolutely normal for your new Keurig 2.0 not to dispense water in stream but to trickle coffee. As long as you get a selected beverage size at the end, it’s fine. Call customer service if your brewer is not brewing at all or you’re getting only partial cups.

Keurig 2.0 shuts off for no reason
Make sure that there is enough water in the reservoir and refill if needed. If that seems fine, check the energy saver option for K350 or auto on/off option for K450 and K550.
For K350 go to settings, energy saver and turn off this option. Press save to confirm and then use back to return to settings menu.
For K450 and K550 go to settings menu, then auto off or energy saving option, just uncheck the little box next to enable option. Don’t forget to press save to confirm.
If auto off/energy saving mode are disabled but your brewer still turns off on its own, contact customer service.

How to use non-branded k-cups or reusable k-cup in Keurig 2.0
As you know, Keurig 2.0 will only work with Keurig branded k-cups or more precisely, the one with updated labels. The Keurig 2.0 scanner won’t brew old Keurig branded k-cups (the one without outer ring and Keurig brewed seal, released before January 2014), non-Keurig brand packs or reusable k-cups! However, after just few months there are several possible solutions out there that you can use to brew any k-cup brand and even your own coffee in Keurig 2.0. Here are the most popular Keurig 2.0 hack s:
1. cut the top of updated Keurig branded k-cup or k-carafe and attach it on top of your non-branded k-cup.
2. cut the left side of updated label and attach it to the left side of any k-cup you want to brew (you can even buy special stickers ($5.00) for this purpose). Or, you can attach a part of the label over the scanner itself.
3. Keurig 2.0 reusable k-cup. If you have an old reusable k-cup, like EcoBrew or Solofill you can probably use it in your keurig 2.0. Old My K-cup won’t work this way. What you need to do is to take your reusable k-cup, add coffee, close and attach a sticker or again, a part of authorized label on left side and brew. New EcoBrew $9.99 comes with stickers so you can use it with Keurig 2.0. Eco-carafe $19.99 (a reusable carafe option) and Eco-fill $14.99 reusable k-cup are also popular.

The goal of each of the hacks is to trick the Keurig sensor into believing it sees a special ink (orange) on top of its authorized pods. This is why you need to attach a sticker/label on left side or directly over Keurig’s sensor. Choose the method that works for you. YouTube is full of how to videos, too. And, please remember, brewing anything besides authorized Keurig branded k-cups is at your own risk, since it may damage your machine and it’s not recommended by Keurig brand.

Keurig Customer service help is available 7 days a week at 866-901-BREW (866-901-2739).



    • Danijela says

      I’m sorry that you’re having issues with your machine Kathie. This is not a rare problem, but it’s not something that you can easily fix on your own so I recommend to call cusomer service right away. Keurig ustomer service help is available 7 days a week at 866-901-BREW (866-901-2739). All the best.

  1. says

    My Keurig just keeps saying reheating and never goes to any other screen. I turned it off, unplugged it, and started over but same thing happens.

    • Danijela says

      Hi Lynne, when you turn on the machine, it needs about 3 minutes to do an initial preheating. Reheating between individual cups lasts about 10, 15 seconds. If the process takes much longer, like, nothing happens after 3 minutes, or heating between cups takes forever then it’s possible that something is wrong with the machine and I recommend to call Keurig customer service. Customer service help is available 7 days a week at 866-901-2739. All the best

  2. says

    I have a keruig 2.0 550. Was working fine then woke up to make coffee no lights only the I icon in the right corner tried touching it nothing mashed the brew only shows history. Unplugged pugged again nothing cleaned needle nothing . No lights no brewing will my come on. So I can’t even try the cleaning process. What can I do!???

    • Danijela says

      I’m sorry that you’re having issues with your brewer Wendy. You can also try and plug in the brewer into a different outlet and Keurig even recommends resetting your home’s circuit breaker just in case. If it still doesn’t work/turn on, then you should call Keurig customer service. Good luck!

      • says

        Thanks for the reply. So nice! Yes I did try a different plug and flipped the circuit still won’t work. Probably gonna have to call keruig. Jus really sux after having the convenience the keruig going back to a regular coffee pot! Spoiled me!!!😂😁

  3. Mary Clisch says

    I have had this Keurig k75 platinum for 2 years. It is only brewing a short cup with the pod in, and fills a cup completely when I don’t use a pod! Spoken to Keurig and given no answer other than 20% off another machine. No thanks. I’ve descaled twice. Keurig sent me the inner piece that punctures the pod. Same problem. Any advice?

    • Danijela says

      There’s a possibility that your machine is definitely broken especially because customer service doesn’t have a solution for it.
      Descaling is always a smart thing to do. I’m surprised that replacing/cleaning the exit needle didn’t work since it normally solves partial cup problem. You can try two more things, just in case. Can’t make any promises but…
      One. Do you see water coming back into the reservoir while brewing? If so, you can insert the pod, press the brew button and hit the machine on it’s left top side (above that little white nozzle). You don’t have to be very gentle neither. I found a video showing this quick fix, hope it helps .
      Second: Unplug the machine, remove the reservoir, turn it upside, tap the bottom, and shake it a little bit. Then put the reservoir back (you don’t have to fill it to the MAX just in case), plug in, turn the machine on see if it will work. I think that the first fix will work, but you can try this one too.
      I hope at least something will help. Good luck!!!

    • Danijela says

      Hi Amanda and sorry for the late reply. I hope your Keurig is working now, if not, I would try cleaning the exit needle. Here’s a step by step guide on how to do it properly . If that doesn’t help, then it’s best to call Keurig Customer Service. Customer service help is available 7 days a week at 866-901-2739. All the best

  4. Dale Chalfant says

    I have two Model 40 Makers and they both do the same thing. I have to open and start over to get a full cup of coffee, I have cleaned it and descaled it with vinagere and that did not help. What do I do But trash them

  5. John Krusr says

    My Kuerig 60 started acting up after I cleaned it with water and vinegar. I unplugged it hoping to reset it. Since plugging it back it Mu Kuerig had continuously brewed water like a waterfall. It’ll keep pumping the water until the reservoir is emptying. Please help. I’ve tried burping, but that does not seem to help.

    • Danijela says

      Hi John, as far as I know, this used to be a no fix problem. I think it’s best to call Keurig customer service and see if they have some new instructions or can replace your machine, especially because you’ve already try unplugging it. It sounds like it’s broken and I would give them a call at 1.866.901.BREW (2739). Good luck!

      • John Kruse says

        I decided to turn the machine upside down in my dish tray with the brew basket open. I leaned it on it’s side making sure not to crush the pull down handle. I left it over night. Today I plugged it in while on the phone with the Kuerig Rep. And surprisingly I’m back in business. I believe water got on to the sensor. I had opened the brew basket while de scaling the machine, because I realized a used K Cup was in the machine. Hope this helps future users of your sight.

    • Danijela says

      PS. You can try one more thing, but I’m not sure it will help. Unplug the machine, remove the reservoir, turn it upside, tap the bottom, and shake it a little bit. Then put the reservoir back (you don’t have to fill it to the MAX just in case), plug in, turn the machine on see if it will work. Or you can call customer service first, just in case. All the best!

  6. Andrea says

    My mini keurig doesn’t drain the water . Some drops of water come out and the rest of the water stays in the coffee maker. Is it broken?

    • Danijela says

      Hi Andrea, I’m sorry you’re having issues with your machine. I would definitively try cleaning/descaling the brewer since it often helps. Here’s a great tutorial on how to do it . If this doesn’t work, then you should definitively call customer service. Keurig Customer service help is available 7 days a week at 866-901-BREW (866-901-2739).
      One more thing: I’m not sure if you know but Keurig has recalled some of their Mini Plus Brewing Systems in the United States and Canada in December 2014. This recall involves Keurig MINI Plus Brewing System with model number K10 or B31. Reason, water can overheat during brewing, spray out and burn consumers. Recalled brewers have an identification number starting with 31 and were manufactured from December 2009 to July 2014.
      Please check the sticker underneath your machine to find your specific ID number, because Keurig offers free repair and you can contact them about steps to avoid a burn injury. For more details about Keurig Mini recall please visit US Consumer Product Safety Commission . Thanks.

  7. Marj says

    Hello we received a Mini Keurig as a gift for Christmas It worked fine for 3 weeks. Now it just lets the water in to heat up. It does not brew the coffee. Appreciate your help on this matter. Thank you

  8. Russell Slevin says

    Water runs back into holding tank. Only get half cups unless unless I put finger over tube draining back into reservoir . Any fixes ?

  9. Sammie Turner says

    Vue was working fine. Cleaned system with water. Used it two or three times, worked fine. Later noticed that the GFCI was tripped. Each time I plug it into outlet, it trips the GFIC

  10. sharon says

    My new Keurig 2.0 300 made 2 cups of coffee and now when I try to make another cup I can not seem to get it to work… What am I doing wrong

  11. Alexis says

    My new keurig elite won’t turn on :( first cup was fine and then went to brew another an hour later and it won’t turn back on. Checked the outlets and the the water reservoir, no problems there.

  12. kevin says

    i have a Keurig that has the option of small, medium, and large cup to select from not sure of model number. have had it over a year, but recently it has started acting strange.
    the small and large cup lights will flash and the screen will go through the set up automatically, and just continues to loop.
    I have unplugged thinking it just needs to clear the computer.
    the only way i have been able to get it to brew is to time it just right after it hits the last step and cycles again.
    any idea of how to get the set up to stop which i dont use any way, i just got it for the cup options.

    • Danijela says

      Hi Kevin, I guess it’s the Special edition model but unfortunately I can’t help you very much. It’s definitively has to do something with the computer so it’s best to call Keurig customer service at 866-901-BREW (2739) and get instructions from them. I don’t think this is something that simple descaling or reset can solve. Good luck.

  13. Mike says

    This is without a doubt the worst coffee maker I have ever owned. I paid approximately $100 a year ago. We have City water which we have run through a softener. After a month the descale message came on, at which time we purchased the recommended solution and followed the instructions. It worked for about 1 month. The unit began to stop mid brew cycle. checked the auto off/on setting and found it to be off. The unit began to discharge at a trickle. Checked the needle that punctures the K-cup, it was clean. The descale message appeared again, once again the solution was purchased and the unit was cleaned and descaled per Keurig’s instructions. After the third descaling and cleaning, we started using bottled water, to no avail. after a fourth descaling and cleaning, distilled water was used. After 2 weeks the descale message light came on. Luckily, we kept our Bun coffee maker in the garage to sell at a garage sale. The Keurig and the Bun coffee maker have since changed positions. After I type this I will be ordering a Bun single cup coffee maker that will accept all of the K-cups we have. I am hoping that I can unload the Keurig at our garage sale and get a few bucks back from a bad investment.

  14. Mary says

    I have a Keurig Elite and when I turn the power button on it immediately starts dispensing water will not stop until I shut the power button off. I checked to make sure the spring was not stuck on the bottom of the water reservoir. Do you have any idea what may be causing this?

    • Danijela says

      Hi Mary, as far as I know, this used to be a no fix problem. I think it’s best to call Keurig customer service and see if they have some new instructions or can replace your machine. You can try this though: turn of the machine, unplug it, remove the reservoir, wait for few minutes, then put it back on and plug in the machine again. You can even shake it just slightly. So, put the reservoir back, plug in, turn the machine on, lift and close the handle and see if it will work. if not, then it’s definitively broken and I would give them a call at 1.866.901.BREW (2739)

      • Stephen Klinger says

        Please stop using the word definitively when what you mean is definitely. You can look up the difference. As an English major and a longtime copy editor, this drives me crazy.

  15. LINDA says


    • Danijela says

      Hi Linda,
      if there’s no light, make sure that machine hasn’t turned off for some reason (button below the brew icon). If the power is on, then try this.
      Unplug the machine and empty out the water reservoir. Wait for 1 minute and plug it in again. Turn the machine on (power button below the brewer icon) and wait for like 30 seconds. Then, repeat the process: add water, lift the handle – the machine should show blue light on the brewer icon, close the handle (with or without a k-cup) and press top brew button (it should flash blue). Keurig Mini needs some time to warm up the water and start brewing, approximately 2 min (the top button will flash red), so just be patient.

      If the machine is plugged in, and the power is on but nothing is happening (no lights, sounds or anything, then something is wrong with the machine). In that case I recommend to contact Keurig customer service at 1.866.901.BREW (2739). Let me know if you need anything else.

  16. Marcie says

    Hi, I hope someone can help. My Keurig is not new and suddenly the top won’t open so I can put in a new pod. It’s jammed or something. The handle only goes up halfway so I can see the pod but it won’t open all the way. It turns on, it brews the old pod… Yuck… But it won’t open. Help please. I’ve looked everywhere for a solution.

    • Danijela says

      You’re probably right, something is stuck. you can try opening it on your own, but you need to be careful. first, unplug the power cord. then, check to see if there’s something stuck in the brew handle and try removing it with a paper clip or toothpick. try moving the k-cup if it’s inserted incorrectly, try open it while pushing up on the bottom of the k-cup holder from underneath, look at the parts that slide, on both sides. you can also try lubricating them. don’t use too much force. if you manage to open the handle, remove the k-cup and check to see if everything is ok: the k-cup holder, needles and all of the brew handle parts. if this doesn’t work or it’s easier for you, you can contact their customer service at 866-901-2739 for help . Good luck Marcie.

  17. says

    These are all good tips. Super automatic machines have a lot of parts and they do require a bit more care to work properly– “Set it and forget it” does not mean “Set it, forget it and never clean it.” I think 90% of Keurig problems could probably be delayed if not avoided entirely to proper cleaning and care. Calcification is one of the biggest culprits I’ve seen.

    • Danijela says

      Thanks Daniel. I am glad you agree. Oh, I have to check out your posts, sounds interesting. :) Thanks for stopping by and have a great week!

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