No matter if you have a classic series Keurig or a new Keurig 2.0, the potential issues are the same: Keurig won’t turn on, won’t brew, it’s not brewing a full cup, not dispensing water, it won’t heat, the machine shuts off for no reason or you’re getting grounds in your cup…
Here’s a list of the most common Keurig problems, along with some solutions for fixing them.
KEURIG PROBLEMS (CLASSIC MODELS)
Clean & descale your coffee maker / clean the exit needle
Useful for issues like brewing a partial cup, not dispensing water or getting grounds in your cup.
In most cases, simple cleaning & descaling will help and bring your machine back to life. This includes cleaning & descaling the unit and cleaning the exit needle, because it can get clogged with coffee grounds.
Here’s a detailed guide on how to clean/ descale your Keurig machine properly.
Keurig shuts off or turns on by itself
Check the Auto ON/OFF option and make sure that the timer has not been set.
Keurig Mini: normally, the brewer will shut off when not working for longer than 90 seconds. To restart press Power button.
Keurig Elite: If the green Auto off light is illuminated, the brewer will turn off two hours after your last brew. To disable, press the black Auto off button (the green light will turn off).
Special Edition and Platinum: To turn off the auto off feature, press menu twice to enter auto off programming mode. Press small cup button (left button) several times until it says “off”.
If the brewer shuts off in the middle of a brew, contact Customer Service.
Add water Keurig issue
Refill water reservoir to MAX fill and check to see if it’s seated properly. If Keurig display indicates ADD WATER even if there is enough water in the reservoir and fits fine, call Keurig Customer Service.
Keurig won’t stop pumping the water
If you’re Keurig won’t stop pumping the water from the moment you turn it on until you turn it off, you can try this: unplug the machine, remove the reservoir, turn it upside down, shake slightly and tap the bottom few times. I know it sounds funny but it often helps. Descaling your machine can help too. If this doesn’t work either, the only option is to call Keurig support at 1.866.901.2739.
If nothing helps…
If your coffee maker is plugged in, the power button has been pushed, you’ve descaled it, cleaned the exit needle and done everything right but the brewer still isn’t working properly, you should contact Keurig Customer Service. Few of my readers are really satisfied with their service and I am pretty sure that they will help you solve the problem. Keurig Customer service help is available 7 days a week at 866-901-2739.
KEURIG 2.0 PROBLEMS
How to set up Keurig 2.0 brewer. You will find a step-by-step guide in your manual and it’s important to follow all the steps correctly.
1. plug in the brewer
2. lift the handle and remove the shipping disk
3. rinse the water reservoir, fill with water and return to the unit
4. press the Power button and wait to preheat (needs approximately 3 minutes)
5. now, you need to run a cleansing brew. place a mug on the drip tray, open and close the handle without inserting the k-cup, select 6 ounce setting and press brew. when finished, get a clean cup and use your brewer to make coffee.
Keurig 2.0 won’t brew / Keurig 2.0 not dispensing water
First, make sure to wait long enough. The heating process may last about 3 minutes, so be patient. If nothing happens after this time, then make sure that:
the water reservoir is placed properly and there is enough water in the reservoir;
is the handle lowered completely and you have the brew setting screen.
If everything seems fine, the water reservoir is in place, brew button has been pressed and nothing happens for more than 5 minutes, call customer service to help you troubleshoot your brewer.
Keurig 2.0 won’t turn on
To turn on your Keurig 2.0 plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a welcome! note. If it doesn’t turn on you can do few things:
Check to make sure that the brewer is plugged securely.
Unplug and plug in the brewer.
Plug the brewer into a different outlet.
As the last step, Keurig even recommends resetting your home’s circuit breaker just in case.
If nothing works, then you should definitely call Keurig customer service.
Keurig 2.0 add water /more water please error
Refill the water reservoir to the max fill. You can also remove and place the reservoir back to the unit to make sure it’s placed properly. Press continue.
If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still getting this error here’s what you can do. Remove the water reservoir and empty the water. Clean the reservoir by hand using soap and non-abrasive cloth and rinse thoroughly (not dishwasher safe). When done, fill the reservoir to the max fill and return to the unit, and make sure it’s seated properly. If it doesn’t work, it’s time for customer service.
Keurig 2.0 trickle while brewing
It has to do something with its new brewing technology, but it’s absolutely normal for your new Keurig 2.0 not to dispense water in a stream but to trickle coffee. As long as you get a selected beverage size at the end, it’s fine. Call customer service if your brewer is not brewing at all or you’re getting only partial cups.
Grounds in the cup
Do not use softened water in your Keurig machine. If you always get a messy result and coffee grounds in your cup, try switching to bottled or tap water. Keurig doesn’t recommend using softened water in their machines. Fill the reservoir with bottled/ tap water, run few brew cycles without inserting the k-cup to rinse your machine and then make your coffee. This should solve the problem. Regular cleaning is also important. Make sure to clean the brew head from time to time and keep your machine nice and clean.
Keurig 2.0 shuts off for no reason
Make sure that there is enough water in the reservoir and refill if needed. If that seems fine, check the energy saver option for K350 or auto on/off option for K450 and K550.
For K350 go to settings, energy saver and turn off this option. Press save to confirm and then use back to return to the settings menu.
For K450 and K550 go to settings menu, then auto off or energy saving option, just uncheck the little box next to enable option. Don’t forget to press save to confirm.
If auto off/energy saving mode are disabled but your brewer still turns off on its own, contact customer service.
Water under pressure
The “water under pressure” issue usually indicates the problem with the exit needle. Carefully open the handle, take out the pod and clean the exit needle. You can either use a paper clip or the maintenance accessory (the little orange tool) that came with your brewer. Here’s how to clean exit needle on Keurig 2.0. If this happens more than once or twice in a row, or cleaning isn’t helping anymore (that’s possible too) please do not disassemble the unit and try fixing it on your own, but call customer service for assistance instead.
How to use non-branded k-cups in Keurig 2.0
As you know, Keurig 2.0 brewers only work with Keurig branded k-cups or more precisely – the one with updated labels. Keurig 2.0 scanner won’t brew old Keurig branded k-cups (the one without an outer ring and Keurig brewed seal), non-Keurig brand packs or old type of reusable k-cups. However, there are few things that you can do to brew any k-cup brand in Keurig 2.0:
1. You can cut the top of updated Keurig branded k-cup or k-carafe and attach it on top of your non-branded k-cup.
2. Cut the left side of updated label and attach it to the left side of any k-cup you want to brew
3. You can even buy special stickers ($5.00) for this purpose
4. You can attach a part of the label over the scanner itself.
Good news: For those of you who want to use their own coffee in Keurig 2.0 or simply prefer eco-friendly options, you can purchase Keurig 2.0 reusable filter for $14.99. This filter works with all 2.0 series brewers and it’s optimized for brewing a k-cup size (4 – 12 ounce). If you want to brew your own coffee as a carafe, you can get a different, reusable carafe filter.
Keurig 2.0 stuck on preheating
The machine needs about 3 minutes to do an initial preheating. If the process takes longer, then it’s possible that something is wrong with the machine. Unplug and plug in the brewer again to repeat the process, just in case. Make sure that the water reservoir is in place and there is enough water in the tank. If everything seems fine but still nothing happens, it’s recommended to call Keurig customer service.
Keurig 2.0 auto on won’t work
The brewer will not sometimes brew if there’s not enough water in the reservoir. Also, if you lift the handle or move a carafe after you turn on the auto ON, the auto brew will cancel. If you’ve done everything right, there was enough water in the reservoir, you didn’t move a carafe or lift a handle after you’ve set the auto on, the enable box was checked and you didn’t forget to press SAVE, but it still doesn’t work then it’s because of the machine and you can call Customer service
Keurig 2.0 screen problems
Unfortunately, screen issues are very common with new Keurig 2.0 brewers, and in most cases, the touch screen isn’t working or there’s a blank screen. The only thing that you can do is to unplug and plug in the brewer. This will most probably solve the problem, at the moment. But, please pay attention to how often this happens. If it’s just once or twice it’s not a big deal, but if you think it’s happening too often, call Customer service. It’s not something that will solve on its own and I don’t like the idea of turning the machine on and off all the time because the screen goes crazy.
If this doesn’t solve the problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further assistance. Customer service help is available 7 days a week at 866-901-2739. You will also find some useful ideas in the comment section below so make sure to check there too. Thank you.
One more thing: If you simply can’t get a decent cup of coffee with your coffee maker, you’re at your second or third replacement unit or you’re just tired, switching back a classic drip coffee maker or some manual method like pour over or French press is always an option. I know that Keurig offers a convenience, but having a coffee maker that is built to last is important too. You can get a fantastic drip machine for $130 (sometimes less), pour over filter for $6 or French press for about $30.