Keurig Problems and How to Solve Them

keurig problemsYour Keurig won’t brew a full cup, it turns on/off by itself or it just seems broken – then then this episode is for you. Today, we’re covering a really important topic: how to solve the most common Keurig problems.

Depending on Keurig “symptoms” try to get a picture about what is wrong with your coffee maker:

  1. Keurig won’t brew a full cup
  2. Water doesn’t come out of the machine
  3. Grounds in coffee
  4. It turns on/off by itself
  5. Add water issue
  6. It’s not working at all.

Now, here are several solutions:

Clean your coffee maker

In most cases, simple cleaning will solve problems  1,2,3. Don’t forget, even if you have a brand new coffee maker, it is important to clean it regulary. If you take a good care of it, it will serve you perfectly. You can check out my post about How to clean a Keurig.

Clean the exit needle

If you see grounds in your coffee or you have a “won’t brew a full cup” problem, it’s probably because exit needle is clogged with coffee grounds. How to clean it? Use a paper clip! Remove the funnel from the K-Cup Holder, insert the paper clip into the tube and move it around to loosen the clog and remove any dirt. You can read more about how to clean the K-cup Holder (including the exit needle).

Check the Auto ON/OFF timer

If your Keurig shuts off or turns on by itself, make sure that the timer has not been set. Press the button below MENU and scroll through the programming options (set OFF).

Descale your brewer

If a simple cleaning doesn’t help, you should try descaling your brewer. The process is almost the same as cleaning, but it does take longer and is a little bit more complicated. Depending on the model you need to allow your brewer to sit for 30 minutes/4 hours. But since it will probably solve the problem, so you should give it a try. You can find descaling instructions in the Keurig User Guide or just go here:  Keurig brewers de-scaling instructions.

Even if your coffee maker works fine, it’s recommended to descale your Keurig at least every 3-6 months.

ADD WATER Keurig Issue

If  Keurig display indicates ADD WATER even if there is enough water in the reservoir (and the reservoir is seated properly in its base) , call Keurig Customer Service.

Contact their Customer Service

If your coffee maker is plugged in, the power button has been pushed, you’ve descaled it and it’s still not working, you can always contact their Customer Service. Few of my readers are really satisfied with their service and I am pretty sure that they will help you solve the problem.


  1. Marcie says

    Hi, I hope someone can help. My Keurig is not new and suddenly the top won’t open so I can put in a new pod. It’s jammed or something. The handle only goes up halfway so I can see the pod but it won’t open all the way. It turns on, it brews the old pod… Yuck… But it won’t open. Help please. I’ve looked everywhere for a solution.

    • Danijela says

      You’re probably right, something is stuck. you can try opening it on your own, but you need to be careful. first, unplug the power cord. then, check to see if there’s something stuck in the brew handle and try removing it with a paper clip or toothpick. try moving the k-cup if it’s inserted incorrectly, try open it while pushing up on the bottom of the k-cup holder from underneath, look at the parts that slide, on both sides. you can also try lubricating them. don’t use too much force. if you manage to open the handle, remove the k-cup and check to see if everything is ok: the k-cup holder, needles and all of the brew handle parts. if this doesn’t work or it’s easier for you, you can contact their customer service at 866-901-2739 for help . Good luck Marcie.

  2. says

    These are all good tips. Super automatic machines have a lot of parts and they do require a bit more care to work properly– “Set it and forget it” does not mean “Set it, forget it and never clean it.” I think 90% of Keurig problems could probably be delayed if not avoided entirely to proper cleaning and care. Calcification is one of the biggest culprits I’ve seen.

    • Danijela says

      Thanks Daniel. I am glad you agree. Oh, I have to check out your posts, sounds interesting. :) Thanks for stopping by and have a great week!

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